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A clear and comprehensive guide to quickly set up a cost-effective Quality Management System
Revised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System. With comprehensive coverage of the meaning, history and requirements of the current ISO 9000 standard, the book explains how businesses can easily and efficiently satisfy customer requirements for quality control and quality assurance. Four years into the current version of ISO 9001, the new edition of this valuable book incorporates the hard-won experiences of working with the standard, together with direct, accessible and straightforward guidance that is proven to work.
New material in this edition covers:
- The Application of the Eight Principles of Management
- Audit Basics
- Compatibility with other Management Systems and Standards
- Comprehensive Summary of the ISO 9001:2000 Requirements
- Continual Improvement Methods
- Guidance on the Six Mandatory Requirements for Written Procedures
- Process Improvement Tools - including Six-Sigma Techniques
- Process Metrics
- Setting of Quality Objectives
- The 21 Specific Requirements of Management
- The Application of Information Technology in Quality Management
* Hands-on guidance on setting up a Quality Management System cost effectively
* Direct, accessible and straightforward guidance that is proven to work
* Updated with new coverage of related standards and systems

'After ordering and returning several other ISO 9000 books, I found this book to be just what I was looking for. I find it very understandable especially for a comparative newcomer to the formal procedures of Quality Control. Having been authorized to see what ISO 9000 can do for our software engineering company, this book has provided me with a lot of enthusiasm for achieving a formal QMS.' Stephen Maile, Denver, CO

About the Authorsp. ii
Forewordp. ix
Prefacep. xi
Introductionp. xv
What is Quality?p. 1
What is a Quality Management System?p. 5
What are the requirements of a Quality Management System?p. 9
What are Quality Control and Quality Assurance?p. 12
Quality Controlp. 12
Quality Assurancep. 13
What are the costs and benefits of having a Quality Management System?p. 14
What is a Quality Manual?p. 17
What goes into a Quality Manual?p. 18
What does each part of the Quality Manual do?p. 19
What are Quality Policies and Objectives?p. 20
Mission statementsp. 20
Corporate Policy Statementp. 22
Process-specific policiesp. 22
How to set Quality Objectivesp. 27
What is a Quality Process?p. 30
The Process Approachp. 31
Core Business Processp. 32
Supporting processesp. 33
Inter-relationship of process documentationp. 36
The hierarchy of processesp. 38
What is a Quality Procedure?p. 38
What is the best way to write a Quality Procedurep. 40
What should go into a Quality Procedure?p. 40
Annex A - Example Quality Procedurep. 43
What is a Work Instruction?p. 58
What should go into a Work Instruction?p. 58
How many Work Instructions can I have?p. 60
Annex B - Example Work Instructionp. 61
What is a Quality Plan?p. 77
What should be covered by a Quality Plan?p. 80
Other considerationsp. 83
The history of Quality Standardsp. 84
1979p. 88
1981p. 88
1987p. 89
1994p. 90
2000p. 91
Who produces Quality Standards?p. 92
What is ISO 9000:2000?p. 99
Background to the ISO 9001:2000 standardp. 99
The ISO 9000:2000 family of standardsp. 105
ISO 9000:2000 Quality Management Systems - Fundamentals and vocabularyp. 107
ISO 9001:2000 Quality Management Systems - Requirementsp. 108
The 'consistent pair'p. 110
Compatibility with other Management Systemsp. 113
Compatibility with ISO 14001:1996p. 114
Compatibility with BS8800:2004p. 115
The Principles of ISO 9001:2000p. 115
Eight Principles of Managementp. 115
The Process Modelp. 117
Brief summary of ISO 9001:2000 requirementsp. 119
Section 1 - Scopep. 119
Section 2 - Normative referencep. 119
Section 3 - Terms and definitionsp. 119
Section 4 - Quality Management Systemp. 119
Section 5 - Management responsibilityp. 120
Section 6 - Resource managementp. 121
Section 7 - Product realisationp. 122
Section 8 - Measurement, analysis and improvementp. 123
ISO 9004:2000 Quality Management Systems - guidelines for performance improvementp. 124
How quality helps during a product's life cyclep. 126
Design stagep. 127
Manufacturing stagep. 127
Acceptance stagep. 128
In-service stagep. 129
End of life stagep. 130
Who controls quality in an organisation?p. 131
Managementp. 132
The 21 Management responsibilitiesp. 132
Quality management teamp. 135
Quality Managerp. 136
Chief Quality Assurance Inspectorp. 139
Section Quality Assurance Inspectorsp. 140
Quality Assurance personnelp. 141
The staffp. 141
Quality Assurance resourcesp. 142
What are the purchaser's responsibilities?p. 143
What are the supplier's responsibilities?p. 145
What to do once the QMS is establishedp. 148
Continual improvementp. 148
Process metricsp. 150
Process improvement toolsp. 151
How do I apply Six-Sigma to improve my processes?p. 153
Why have six Sigmas, when one would do?p. 153
Auditp. 154
Certificationp. 157
Quality Management and computer technologyp. 162
ISO 9001:2000 - A summary of requirementsp. 166
Abbreviations and acronymsp. 178
Referencesp. 181
Glossaryp. 184
Useful addressesp. 190
Indexp. 197
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780750666169
ISBN-10: 0750666161
Series: In Brief
Audience: Professional
Format: Paperback
Language: English
Published: 1st May 2005
Dimensions (cm): 23.317 x 16.205  x 1.194
Weight (kg): 0.354