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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts.
This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.
| Achieving Strategic it Alignment | p. 1 |
| Strategic IT Capabilities | |
| Assessing IT-Business Alignment | p. 7 |
| IT Capabilities, Business Processes, and Impact on the Bottom Line | p. 21 |
| Facilitating Transformations in IT: Lessons Learned along the Journey | p. 25 |
| Strategic Information Technology Planning and the Line Manager's Role | p. 37 |
| Running Information Services as a Business | p. 47 |
| Managing the IT Procurement Process | p. 73 |
| Performance Metrics for IT Human Resource Alignment | p. 89 |
| Is It Time for an IT Ethics Program? | p. 101 |
| IT Leadership Roles | |
| The CIO Role in the Era of Dislocation | p. 111 |
| Leadership Development: The Role of the CIO | p. 119 |
| Designing a Process-Based IT Organization | p. 125 |
| Sourcing Alternatives | |
| Preparing for the Outsourcing Challenge | p. 135 |
| Managing Information Systems Outsourcing | p. 145 |
| Offshore Development: Building Relationships across International Boundaries | p. 153 |
| Application Service Providers | p. 159 |
| Designing and Operating an Enterprise Infrastructure | p. 169 |
| Managing a Distributed Computing Environment | |
| The New Enabling Role of the IT Infrastructure | p. 175 |
| U.S. Telecommunications Today | p. 191 |
| Information Everywhere | p. 213 |
| Developing and Maintaining the Networking Infrastructure | |
| Designing and Provisioning an Enterprise Network | p. 223 |
| The Promise of Mobile Internet: Personalized Services | p. 241 |
| Virtual Private Networks with Quality of Service | p. 257 |
| Storage Area Networks Meet Enterprise Data Networks | p. 269 |
| Data Warehousing | |
| Data Warehousing Concepts and Strategies | p. 279 |
| Data Marts: Plan Big, Build Small | p. 301 |
| Data Mining: Exploring the Corporate Asset | p. 307 |
| Data Conversion Fundamentals | p. 315 |
| Quality Assurance and Control | |
| Service Level Management Links IT to the Business | p. 331 |
| Information Systems Audits: What's in It for Executives? | p. 341 |
| Security and Risk Management | |
| Cost-Effective IS Security via Dynamic Prevention and Protection | p. 349 |
| Reengineering the Business Continuity Planning Process | p. 361 |
| Wireless Security: Here We Go Again | p. 379 |
| Understanding Intrusion Detection Systems | p. 389 |
| Providing Application Solutions | p. 399 |
| New Tools and Applications | |
| Web Services: Extending Your Web | p. 405 |
| J2EE versus .NET: An Application Development Perspective | p. 415 |
| XML: Information Interchange | p. 425 |
| Software Agent Orientation: A New Paradigm | p. 435 |
| Systems Development Approaches | |
| The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic | p. 457 |
| Usability: Happier Users Mean Greater Profits | p. 465 |
| UML: The Good, the Bad, and the Ugly | p. 483 |
| Use Case Modeling | p. 499 |
| Extreme Programming and Agile Software Development Methodologies | p. 511 |
| Component-Based IS Architecture | p. 531 |
| Project Management | |
| Does Your Project Risk Management System Do the Job? | p. 545 |
| Managing Development in the Era of Complex Systems | p. 555 |
| Reducing IT Project Complexity | p. 561 |
| Software Quality Assurance | |
| Software Quality Assurance Activities | p. 573 |
| Six Myths about Managing Software Development | p. 581 |
| Ethical Responsibility for Software Development | p. 589 |
| Leveraging E-Business Opportunities | p. 599 |
| E-Business Strategy and Applications | |
| Building an E-Business Strategy | p. 603 |
| Surveying the E-Landscape: New Rules of Survival | p. 625 |
| E-Procurement: Business and Technical Issues | p. 637 |
| Evaluating the Options for Business-to-Business E-Commerce | p. 651 |
| The Role of Corporate Intranets | p. 663 |
| Integrating Web-Based Data into a Data Warehouse | p. 671 |
| At Your Service: .NET Redefines the Way Systems Interact | p. 691 |
| Security and Privacy Issues | |
| Dealing with Data Privacy Protection: An Issue for the 21st Century | p. 697 |
| A Strategic Response to the Broad Spectrum of Internet Abuse | p. 715 |
| World Wide Web Application Security | p. 729 |
| Facilitating Knowledge Work | p. 749 |
| Providing Support and Controls | |
| Improving Satisfaction with End-User Support | p. 753 |
| Internet Acceptable Usage Policies | p. 761 |
| Managing Risks in User Computing | p. 771 |
| Reviewing User-Developed Applications | p. 781 |
| Security Actions during Reduction in Workforce Efforts: What to Do When Downsizing | p. 799 |
| Supporting Remote Workers | |
| Supporting Telework: Obstacles and Solutions | p. 807 |
| Virtual Teams: The Cross-Cultural Dimension | p. 819 |
| When Meeting Face-to-Face Is Not the Best Option | p. 827 |
| Knowledge Management | |
| Sustainable Knowledge: Success in an Information Economy | p. 835 |
| Knowledge Management: Coming up the Learning Curve | p. 843 |
| Building Knowledge Management Systems | p. 857 |
| Preparing for Knowledge Management: Process Mapping | p. 873 |
| Index | p. 891 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |
ISBN: 9780849398209
ISBN-10: 0849398207
Audience:
Professional
Format:
Hardcover
Language:
English
Number Of Pages: 808
Published: 28th October 1999
Dimensions (cm): 23.5 x 15.6
x 4.8
Weight (kg): 1.261
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