How to Manage People

Creating Success Series

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By: Michael Armstrong

Paperback

Published: 2nd November 2010

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Table of Contents
Product Details

How to Manage People is a practical book from best-selling author Michael Armstrong. It provides advice to managers and team leaders on how to manage people in their teams - getting the best results from them and dealing with any people problems that may arise.

Many managers have to do their job without HR advice and this book is particularly designed to meet their needs. It covers every aspect that involves getting things done through people, including: leadership, motivating people, team building, delegating, interviewing, managing performance, developing and rewarding people, managing change and handling people problems.

Concise yet comprehensive, How to Manage People provides vital support for every front line manager and should be essential reading for anyone who wants to get the best results from their staff.

About the Author

Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personal Development (CIPD), joint managing partner of e-reward and an independent management consultant. He is the author of several best-selling HR titles including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Reward Management Practice, Armstrong's Handbook of Performance Management, Strategic Human Resource Management and Armstrong's Handbook of Management and Leadership

"Offers managers a clear and comprehensive course of action." -- Midwest Book Review

"In this portable guide, Armstrong...focuses on what frontline managers must do themselves to bring HR policies to life. The book offers practical advice to managers and team leaders on how to manage, motivate, develop, and reward team members, and how to deal with common people problems. The readable layout features numerous checklists, bullet points, and example boxes." -- Book News Inc.

Introduction	p. 1
What managers do	p. 3
Managerial effectiveness	p. 4
Attributes of successful managers	p. 7
Key aspects of management	p. 8
Leadership	p. 21
What leadership involves	p. 23
Leadership styles	p. 25
What makes a good leader?	p. 28
Developing leadership skills	p. 33
Assessing leadership skills	p. 34
Leadership checklists	p. 36
Motivating people	p. 39
Motivation defined	p. 41
The process of motivation	p. 41
How motivation takes place	p. 42
Motivation theories	p. 43
The key messages of motivation theory	p. 46
Approaches to motivation	p. 47
Engagement	p. 53
Organizing	p. 57
The process of organizing	p. 58
Aim	p. 58
Organizational guidelines	p. 59
Job design	p. 61
Developing role profiles	p. 63
Team building	p. 69
What is a team?	p. 70
What are the characteristics of teams?	p. 70
What are the factors that contribute to team effectiveness?	p. 71
How should team performance be assessed?	p. 72
How should team performance reviews be conducted?	p. 73
What needs to be done to achieve good teamwork?	p. 75
Delegating	p. 77
What is delegation?	p. 78
What are the advantages of delegation?	p. 78
What are the difficulties of delegation?	p. 79
Approaches to delegation	p. 79
How good a delegator are you?	p. 85
Selection inteviewing	p. 87
The nature of a selection interview	p. 87
The content of an interview	p. 89
Preparing for the interview	p. 91
Planning the interview	p. 92
Interviewing techniques	p. 93
Assessing the data	p. 97
Managing performance	p. 101
The process of managing performance	p. 102
Performance planning	p. 103
The continuing process of managing performance	p. 107
Formal review meetings	p. 108
Conducting a performance review meeting	p. 111
Performance review skills	p. 112
Helping people to learn and develop	p. 117
Conditions for effective learning	p. 118
Self-managed learning	p. 120
Formal learning	p. 120
Informal learning	p. 121
How you can promote learning and development	p. 121
Rewarding people	p. 133
Reward systems	p. 134
Approaches to rewarding people	p. 135
Fixing grades and rates of pay	p. 138
Reviewing pay	p. 138
Managing without a reward system	p. 142
Managing change	p. 145
Approaches to managing change	p. 146
Resistance to change	p. 147
Handling people problems	p. 153
Absenteeism	p. 154
Disciplinary issues	p. 157
Handling negative behaviour	p. 159
Handling poor timekeeping	p. 165
Dealing with under-performers	p. 166
References	p. 169
Index	p. 171
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780749461690
ISBN-10: 0749461691
Series: KOGAN PAGE
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 176
Published: 2nd November 2010
Dimensions (cm): 21.6 x 14.0 x 1.0
Weight (kg): 0.268