1300 187 187
 

Shipping & Delivery

How long will it take to receive my order?

Every product on our website has a listed shipping expectation that is displayed on the product page and in the order summery in the web checkout. These expectations refer to the number of business days it is expected to take to process and dispatch the item from our Sydney warehouse. Different items have different shipping expectations dependent on stock�availabilities. If you order�different�items with different shipping expectations, Booktopia will send consecutive parcels to complete the order rather than make you wait for everything to be sent together. You will only be charged for postage once.

Our deliveries are made using Australia Post's premium eParcel service. Delivery expectations to reach your locailty, once the parcel has been shipped from our warehouse, are�summarised�below:

Sydney Metro 1-2 Business days
NSW Country Areas 1-3 Business days
Metro: Brisbane; Melbourne; Canberra 2 Business Days
Metro: Adelaide; Hobart 3 Business Days
VIC/SA/QLD Country Areas 3-5 Business days
Metro: Perth; Darwin 4-5 Business days
WA/NT/TAS Country Areas 5-9 Business days (Booktopia's Experience)

These can vary, especially during peak times so please allow for these delivery times when ordering titles that are required for a gift or a specific date. Please note that if your order is placed during one of our sale periods, dispatch for In-Stock items can be delayed due to increased volume of orders.

Please note that Magazine Subscriptions have different expected delivery times to receive your first issue. For more information on these timelines please refer to�When will my subscription start / when will I receive my first issue?

Shipping Cost

Postage costs $6.50 per order for parcel mail with tracking for anyone with an Australian delivery address.

Order as many items as you want and it is only $6.50 per order. If some items are in stock and others need to be ordered in or are Not Yet Published, then Booktopia may have to make multiple shipments. There is NO EXTRA COST to you, the customer, if Booktopia chooses to do this; the price you pay is still a flat fee of $6.50 even if we have to make multiple shipments. If you are overseas but delivering to an Australian address it is still only $6.50.

Booktopia uses the best quality packing material to protect items for the journey from Booktopia's distribution centre to its customers with the intention that they arrive in the same condition they left the Distribution Centre.

You may also select Express Post for only $14.95 per order to ensure your parcel arrives as quickly as possible. Express Post is only available for addresses in Australia however not all areas are covered by Australia Post's Express Post Delivery Network. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee".

To upgrade your order to Express Post, please call Customer Service Monday to Friday, 9:00am to 4:00pm AEST, to request Express Post and we can arrange to charge you for the extra delivery cost.

Note Booktopia will ship your Express Post parcel on the next business day.

New Zealand Shipping

Booktopia only ships internationally to New Zealand. International customers may still purchase on the site for delivery to an Australian or New Zealand address.

Booktopia uses UPS and NZ Mail to deliver orders to New Zealand delivery addresses and you will be charged based on the number of items in your order and the location it will to be shipped to. After you have placed your order, please send a message via the message centre in your Booktopia account with the telephone number and email address of the recipient to prevent any delays to delivery.

Region 1st Item Cost per extra item Courier
New Zealand $30.50 $10.00 UPS / NZ Mail

^ back to top

Delivery Expectations

The Booktopia Shipping Notification email is your confirmation that your parcel has been dispatched from the Booktopia Distribution Centre. It also contains your Australia Post Tracking Number.

Average Delivery Times (as per Australia Post Information)

Sydney Metro 1-2 Business days
NSW Country Areas 1-3 Business days
Metro: Brisbane; Melbourne; Canberra 2 Business Days
Metro: Adelaide; Hobart 3 Business Days
VIC/SA/QLD Country Areas 3-5 Business days
Metro: Perth; Darwin 4-5 Business days
WA/NT/TAS Country Areas 5-9 Business days (Booktopia's Experience)

These can vary, especially during peak times so please allow for delivery times when ordering titles that are required for a gift or a specific date.

Please note that if your order is placed during one of our "SALE" periods, dispatch for In-Stock items can be delayed due to increased volume of orders.

Australia Post's Express Post Delivery Network covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee". For more information on coverage please refer to Express Post.

Note Booktopia will ship your Express Post parcel on the next business day.

Please note that Magazine Subscriptions have different expected delivery times to receive your first issue. For more information on these timelines please refer to When will my subscription start / when will I receive my first issue?

^ back to top

Express Post

Booktopia offers an Express Post option for In Stock items only.

If you want your parcel delivered as quickly as possible you may also select Express Post for only $14.95 per order. Booktopia will then ship your Express Post parcel on the next business day.

Australia Post's Express Post Delivery Network offers next business day delivery and covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside of this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee".

As a general rule the Express Post Delivery Network only covers the major metropolitan areas in each state. As an approximate guide please refer to the following:

NT No Express Post option is available
WA Perth CBD postcodes only
SA Adelaide only
ACT Canberra only
TAS Hobart and Launceston only
QLD Brisbane, Gold Coast, Booval/Ipswich Areas, City of Toowoomba, Strathpine/Caboolture, Sunshine Coast Areas, Maryborough City, Hervey Bay City, Bundaberg City
NSW Sydney and suburbs, Gosford Region, Newcastle, Wollongong
VIC Melbourne and suburbs, Geelong and suburbs, Ballarat, Bendigo, Shepparton/Mooroopna/Kialla, Seymour, Latrobe Valley

Australia Post's Express Post Delivery Network covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by the "Next Day Guarantee". For more information on coverage Australia Post delivery network guide please refer to Express Post.

For more information on whether your postcode falls within the Express Post Delivery Network please visit Australia Post delivery network guide

To upgrade your order to Express Post, please call Customer Service Monday to Friday, 9:00am to 4:00pm AEST, to request Express Post and we can arrange to charge you for the extra delivery cost.

^ back to top

Delivery Instructions

For shipments within Australia, during the order process you can nominate if your item can be left at your delivery address without a signature. A free text of 100 characters is provided so you can enter specific delivery instructions. If you do not nominate this option, Australia Post will leave a notification card and you will also receive an email from Australia Post letting you know where your parcel is.

Please note deliveries of $80 in value will automatically require signature on receipt.

^ back to top

Tracking Your Parcel

If your shipping address is correct and you have not received your package or a notification card within an appropriate time frame, please login to your Booktopia Account to retrieve your Australia Post tracking number and check on http://austpost.com.au/track for a status update, or call Australia Post Customer Service on 13 13 18.

You can also find your tracking number in the Shipping Notification email for your order or in My Account. Click here to sign in and retrieve your number.

^ back to top

Lost Packages

If you have tracked and checked for your parcel and believe it to be lost, you will need to contact the Booktopia Customer Service team within fifteen days of dispatch in order for a store credit or refund (if applicable) to be issued.

If the package has the correct delivery information and has been deemed 'lost' after an Australia Post investigation, Booktopia will replace the items or issue a store credit if the replacement copies will not arrive in time. If Booktopia is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title and postage if applicable. You must contact Booktopia within six (6) weeks of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

^ back to top

Mail Redirections

Please note that many of our Booktopia customers inform us that their Australia Post Redirections often do not work with packages. Booktopia will not be responsible for replacing goods or extra costs if a redirection has not been successful, or Australia Post has not followed the delivery instructions given. If you are moving, please contact Customer Service before you move to ensure a current order has the updated details to minimise delays.

^ back to top

Free Shipping Offers

From time-to-time Booktopia emails Free Shipping Offers to its customers. You cannot find these offers on our site and they are only available to existing Booktopia customers. You are permitted at the time to pass the code on to your friends and colleagues. They generally are on offer for a short period and much appreciated by our customers.

"Why don't we have free shipping all the time?"
A great question! Everybody who offers free shipping on their website has included the price of the shipping in each item. So if you would like to order 7 books, 3 DVDs and a calendar in one order then on any other website, 11 items multiplied by a few dollars for shipping equals $33. Whereas Booktopia's standard flat rate of $6.50 per order for as many items as you want works out to be a pretty good deal.

So when Booktopia sends you a Free Shipping Offer as an existing customer it truly is free of any shipping charges to you and Booktopia is picking up the tab.

^ back to top

Delivery Frequently Asked Questions

Are items dispatched together, or in separate packages?

To dispatch your order to you as quickly as possible we will first send the in-stock items from our Distribution Centre. We then consolidate all the other items on your order as we receive them into our Distribution Centre.

The maximum time we will hold a title in our warehouse waiting for the other titles to arrive is 6 days. Once 6 days have passed we will ship what we have at that time.

Can you offer a specific day for when delivery will be made?

Unfortunately not, as the majority of deliveries are handled by domestic postal services, we cannot offer a definitive time or date for when deliveries will be made.

Read Delivery Expectation times here.

Can you provide tracking numbers for packages?

Yes, our parcels are sent nationally via the Australia Post eParcel Service. International orders are trackable via either, UPS or FedEx. The Shipping Notification confirmation email contains your tracking number and it is also stored in your account.

See Tracking your Parcel for more details or click here to sign in to retrieve your tracking number

How will I know if my order is on its way to me?

Once your order has been dispatched from our Distribution Centre, you will receive a Shipping Notification confirmation email. The email contains your shipping number for the order. The number can entered at http://austpost.com.au/track where an update on your order delivery status is provided by Australia Post. Click here to see Delivery Expectations for timeframes. Click here to sign in to your account and retrieve your tracking number.

How long will my order take to get to me?

Dispatch times from the Booktopia Distribution Centre vary depending on where an item is located. If an item is in stock at our Sydney Distribution Centre then it will ship very quickly. If it needs to be sourced from an Australian or overseas publisher then it can take a week or even a bit longer depending on stock availability at the time. Once you have received the Shipping Notification confirmation email, refer to the Delivery Expectations section.

Please note that if your order is placed during a "sale" period, dispatch times for in stock items can be delayed due to increased volume of orders.

^ back to top