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Shipping & Delivery

How long will it take to receive my order?

Every product on our website has a listed shipping expectation that is displayed on the product page and in the order summery in the web checkout. These expectations refer to the number of business days it is expected to take to process and dispatch the item from our Sydney warehouse. Different items have different shipping expectations dependent on stock�availabilities. If you order�different�items with different shipping expectations, Booktopia will send consecutive parcels to complete the order rather than make you wait for everything to be sent together. You will only be charged for postage once.

Our deliveries are made using Australia Post's premium eParcel service. Delivery expectations to reach your locailty, once the parcel has been shipped from our warehouse, are�summarised�below:

Sydney Metro 1-2 Business days
NSW Country Areas 1-3 Business days
Metro: Brisbane; Melbourne; Canberra 2 Business Days
Metro: Adelaide; Hobart 3 Business Days
VIC/SA/QLD Country Areas 3-5 Business days
Metro: Perth; Darwin 4-5 Business days
WA/NT/TAS Country Areas 5-9 Business days (Booktopia's Experience)

These can vary, especially during peak times so please allow for these delivery times when ordering titles that are required for a gift or a specific date. Please note that if your order is placed during one of our sale periods, dispatch for In-Stock items can be delayed due to increased volume of orders.

Please note that Magazine Subscriptions have different expected delivery times to receive your first issue. For more information on these timelines please refer to�When will my subscription start / when will I receive my first issue?

Shipping Cost - Australia

Postage costs $6.95 per order for parcel mail with tracking for anyone with an Australian delivery address.

Order as many items as you want and it is only $6.95 per order. If some items are in stock and others need to be ordered in or are Not Yet Published, then Booktopia may have to make multiple shipments. There is NO EXTRA COST to you, the customer, if Booktopia chooses to do this; the price you pay is still a flat fee of $6.95 even if we have to make multiple shipments. If you are overseas but delivering to an Australian address it is still only $6.95.

Booktopia uses the best quality packing material to protect items for the journey from Booktopia's distribution centre to its customers with the intention that they arrive in the same condition they left the Distribution Centre.

You may also select Express Post for only $14.95 per order to ensure your parcel arrives as quickly as possible. Express Post is only available for In Stock items only for delivery to addresses in Australia however not all areas are covered by Australia Post's Express Post Delivery Network. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee".

To upgrade your order to Express Post, please call Customer Service Monday to Friday, 9:00am to 4:00pm AEST, to request Express Post and we can arrange to charge you for the extra delivery cost.

Note Booktopia will ship your Express Post parcel on the next business day.

New Zealand Shipping

Booktopia only ships internationally to New Zealand. International customers may still purchase on the site for delivery to an Australian or New Zealand address.

Booktopia uses a courier company from Australia and then once the parcel is in New Zealand we use NZ Post to deliver orders to New Zealand delivery addresses. There is a one off fee of $6.95 per order to ship to New Zealand. This the same deal that is on offer to our Australian customers. So if you have eight items on your order and three of them are in stock at Booktopia's Sydney Distribution Centre, you may receive those first, then you have may have two items that needed to be ordered in from our local or international publishers and they may be sent in a separate shipment as they can take a week or two to get to us. Then you may have three items that are not yet published and will be delivered to us in a month or so upon their release, and they may be delivered separately too. All of these shipments are charged as a one off flat fee of $6.95 no matter how many items you order and the number of shipments we may have to do to get your order completed.

Region Shipment Fee Per Order Cost for extra items per order Delivery by
New Zealand $6.95 Nil Air-freight to NZ then by Courier & NZ Post

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Delivery Expectations

The Booktopia Shipping Notification email is your confirmation that your parcel has been dispatched from the Booktopia Distribution Centre. It also contains your Tracking Number.

For more information on how to track your parcel Click here. You can also retrieve your Tracking Code from your Order History in My Account.Click here to sign in and retrieve your number.

Average Delivery Times - Australia (as per Australia Post Information)

Sydney Metro 1-2 Business days
NSW Country Areas 1-3 Business days
Metro: Brisbane; Melbourne; Canberra 2 Business Days
Metro: Adelaide; Hobart 3 Business Days
VIC/SA/QLD Country Areas 3-5 Business days
Metro: Perth; Darwin 4-5 Business days
WA/NT/TAS Country Areas 5-9 Business days (Booktopia's Experience)

Average Delivery Times - New Zealand

Parcels bound for New Zealand are collected from our Sydney Distribution Centre and are air-freighted to New Zealand. They are then processed for customs, and sorted for delivery by our local courier. In some cases in more remote regional areas New Zealand Post may complete delivery.

Average delivery times, from when the parcel is shipped from our Sydney Distribution Centre, to non-metro areas averages 4-5 business days, with deliveries to major cities averaging 3-4 business days.

Express Post

Australia Post's Express Post Delivery Network covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee". For more information on coverage please refer to Express Post.

Note Booktopia will ship Express Post parcels on the next business day.

Note:
The above times can vary, especially during peak times so please allow for delivery times when ordering titles that are required for a gift or a specific date.

Please note that if your order is placed during one of our "SALE" periods, dispatch for In-Stock items can be delayed due to increased volume of orders.

Magazine Subscriptions have different expected delivery times to receive your first issue. For more information on these timelines please refer to When will my subscription start / when will I receive my first issue?

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Express Post

Booktopia offers an Express Post option to Australian addresses for In Stock items only.

If you want your parcel delivered as quickly as possible you may also select Express Post for only $14.95 per order. Booktopia will then ship your Express Post parcel on the next business day.

Australia Post's Express Post Delivery Network offers next business day delivery and covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside of this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee".

As a general rule the Express Post Delivery Network only covers the major metropolitan areas in each state. As an approximate guide please refer to the following:

NT No Express Post option is available
WA Perth CBD postcodes only
SA Adelaide only
ACT Canberra only
TAS Hobart and Launceston only
QLD Brisbane, Gold Coast, Booval/Ipswich Areas, City of Toowoomba, Strathpine/Caboolture, Sunshine Coast Areas, Maryborough City, Hervey Bay City, Bundaberg City
NSW Sydney and suburbs, Gosford Region, Newcastle, Wollongong
VIC Melbourne and suburbs, Geelong and suburbs, Ballarat, Bendigo, Shepparton/Mooroopna/Kialla, Seymour, Latrobe Valley

Australia Post's Express Post Delivery Network covers approximately 80% of Australian business addresses, private addresses and post office boxes. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by the "Next Day Guarantee". For more information on coverage Australia Post delivery network guide please refer to Express Post.

For more information on whether your postcode falls within the Express Post Delivery Network please visit Australia Post delivery network guide

To upgrade your order to Express Post, please call Customer Service Monday to Friday, 9:00am to 4:00pm AEST, to request Express Post and we can arrange to charge you for the extra delivery cost.

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Delivery Instructions

For shipments within Australia, during the order process you can nominate if your item can be left at your delivery address without a signature. A free text of 100 characters is provided so you can enter specific delivery instructions. If you do not nominate this option, the delivery contractor will leave a notification card and you may also receive an email letting you know where your parcel is.

All deliveries of $80 and above in value will automatically require signature on receipt.

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Tracking Your Parcel

You can follow the progress of your parcel using your Tracking Code.

You can find your tracking code in the Shipping Notification email for your parcel or in My Account. Click here to sign in and retrieve your Tracking Code.

For Australian delivery addresses visit: http://austpost.com.au/track for a status update.

For New Zealand delivery addresses visit: http://track.omniparcel.com/ for a status update.

If your shipping address is correct and you have not received your package or a delivery attempted notification card within the average delivery time frame (see Delivery Expecations) then please contact our Customer Service Team.

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Lost Packages

If you have tracked and checked for your parcel and believe it to be lost, you will need to contact the Booktopia Customer Service team within fifteen days of dispatch in order for a store credit or refund (if applicable) to be issued.

If the package has the correct delivery information and has been deemed 'lost' after an investigation with our delivery partners, Booktopia will replace the items or issue a store credit if the replacement copies will not arrive in time. If Booktopia is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title and postage if applicable. You must contact Booktopia within six (6) weeks of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

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Mail Redirections

Please note that many of our Booktopia customers inform us that their postal redirections often do not work with packages. Booktopia will not be responsible for replacing goods or extra costs if a redirection has not been successful, or the delivery contractor has not followed the delivery instructions given. If you are moving, please contact Customer Service before you move to ensure a current order has the updated details to minimise delays.

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Free Shipping Offers

From time-to-time Booktopia emails Free Shipping Offers to its customers. You cannot find these offers on our site and they are only available to existing Booktopia customers. You are permitted at the time to pass the code on to your friends and colleagues. They generally are on offer for a short period and much appreciated by our customers.

"Why don't we have free shipping all the time?"
A great question! Everybody who offers free shipping on their website has included the price of the shipping in each item. So if you would like to order 7 books, 3 DVDs and a calendar in one order then on any other website, 11 items multiplied by a few dollars for shipping equals $33. Whereas Booktopia's standard flat rate of $6.95 per order for as many items as you want works out to be a pretty good deal.

So when Booktopia sends you a Free Shipping Offer as an existing customer it truly is free of any shipping charges to you and Booktopia is picking up the tab.

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Delivery Frequently Asked Questions

Are items dispatched together, or in separate packages?

To dispatch your order to you as quickly as possible we will first send the in-stock items from our Distribution Centre. We then consolidate all the other items on your order as we receive them into our Distribution Centre.

The maximum time we will hold a title in our warehouse waiting for the other titles to arrive is 6 days. Once 6 days have passed we will ship what we have at that time.

Can you offer a specific day for when delivery will be made?

Unfortunately not, as the majority of deliveries are handled by domestic postal services, we cannot offer a definitive time or date for when deliveries will be made.

Read Delivery Expectation times here.

How will I know if my order is on its way to me?

Once your order has been dispatched from our Distribution Centre, you will receive a Shipping Notification confirmation email. The email contains your Tracking Code for the order.

For Australian delivery addresses visit: http://austpost.com.au/track for a status update.

For New Zealand delivery addresses visit: http://track.omniparcel.com/ for a status update.

Click here to see Delivery Expectations for timeframes. Click here to sign in to your account and retrieve your Tracking Code.

How long will my order take to get to me?

Dispatch times from the Booktopia Distribution Centre vary depending on where an item is located. If an item is in stock at our Sydney Distribution Centre then it will ship very quickly. If it needs to be sourced from an Australian or overseas publisher then it can take a week or even a bit longer depending on stock availability at the time. Once you have received the Shipping Notification confirmation email, refer to the Delivery Expectations section.

Please note that if your order is placed during a "sale" period, dispatch times for in stock items can be delayed due to increased volume of orders.

Are customs duties and GST payable for New Zealand deliveries?

Orders over the value of AUD$270 being delivered to New Zealand will be liable for customs charges, taxes including GST and brokerage costs. In the event that an order is assessed for customs duties and taxes to be charged it will be held and our Customer Service Team will be in contact to advise on the required process.

These charges are the responsibility of the recipient and Booktopia will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them or accept delivery. It also may not be possible to return the goods if payment is refused as they will become the property of NZ customs.

If you need to make a larger order then please contact our Customer Service Team to discuss possible arrangements.

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