1300 187 187 (Australia)
0800 186 188 (New Zealand)
We're available Monday to Friday, 9am to 4pm Sydney time (9am to 5pm NZ time)
Booktopia Message Centre
Please click here to log into the Message Centre with your Booktopia Account details and submit a message.
Booktopia Pty Ltd's purpose in collecting your personal information is to provide you with:
Booktopia Pty Ltd will not use or disclose any of your personal information without your consent, unless:
In seeking to give you the most worthwhile experience in using the Booktopia website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.
Booktopia does not disclose your personal information to advertisers, or any overseas entity. In order to operate the Booktopia website, fulfil the purposes set out above or otherwise deliver products or services, Booktopia will not otherwise disclose your personal information to other companies or third parties without your explicit consent.
When you complete a purchase with Booktopia, you are presented with a comprehensive way to manage what marketing communications you wish to receive - if any - from Booktopia. Similarly, when you create an account or subscribe to Booktopia's newsletters, your preferences can be managed by you in their entirety.
Types of communications you may receive
If you are receiving promotional information about Booktopia Pty Ltd and do not wish to receive this information any longer, you may remove your name from our list by visiting the Booktopia website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.
If at any time you want to know what personal information Booktopia Pty Ltd holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Center in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
If you wish to have your personal information deleted, please let Booktopia know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from Booktopia, please log into your account and change your newsletter preferences, or by clicking the Unsubscribe link that is on every marketing or promotional email that Booktopia sends to you.
Booktopia Pty Ltd will do everything reasonable and in its' power to keep secure the personal information which Booktopia Pty Ltd holds about you. Access to this information is restricted only to Booktopia Pty Ltd employees who have specific authorisation. Booktopia Pty Ltd also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, Booktopia will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
All prices are listed in Australian dollars and are inclusive of GST. If placing an order from outside Australia you will be charged in your own currency at the conversion rate of your credit card company.
All prices on the Booktopia website are for orders placed via the website only. Orders placed by phone, fax (only for orders not with a Booktopia order number), in person at our office or by mail order will be charged the full RRP prices quoted on the website plus a $10 non-refundable administration fee as they will need to be hand processed by Booktopia staff.
All orders are subject to price and availability confirmation. If we cannot supply the product for the originally advertised price then Booktopia will do one of two things.
If the increase in price is marginal then Booktopia will absorb the increase and proceed with the order and adjust the price on the website after processing your order.
If the price is significantly more then we will not proceed until we have consulted with the customer via the message centre in your Booktopia account and outlined the options. The customer will not be charged for that item until Booktopia has been given confirmation to proceed with the new price. You have 48 hours to respond to the options given to you. If you respond after this time frame, you will be asked to place a new order through the website. If there are other titles on the order that are readily available then they will be automatically ordered, regardless of what percentage of the order they make up.
Booktopia are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In all instances you will be contacted via the message centre in your Booktopia account if there is a change of price and Booktopia will endeavour to find an alternative edition for the same price or discuss the possibility of purchasing the same title at the new price.
We reserve the right to correct any printing errors.^ back to top
The images on our website are intended as a guide only. As Booktopia does not keep every title in stock on site we are unable to guarantee the cover image that arrives from the supplier, will be that listed on the site. Publishers can have various cover designs for one ISBN so images can change without notification.
Booktopia encrypts all personal information submitted to our server via industry-standard SSL.
We understand that from time-to-time you may need to return an item to us.
Before returning any items please contact Booktopia Customer Service Team to discuss your reason for requiring a return and organise an approval to return an item to Booktopia.
Before contacting Booktopia regarding a return please understand the following terms of business:
For queries on Magazine Subscriptions please refer to Magazine Frequently Asked Questions.^ back to top
Booktopia will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.Booktopia will provide instructions for returning the item. If the product is damaged upon receipt in our warehouse, we are unable to accept the return and the item will be mailed back to you.
If your item was damaged between leaving our warehouse and arriving at your delivery address, you must message Booktopia with your order number and the condition of your item/s within 2 days of the recorded delivery date.Booktopia will replace the DVD or Blu-ray, depending on availability once the original disc is received back. Booktopia will provide instructions for returning the item. Refunds will not be processed unless a replacement cannot be provided.