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Booktopia Message Centre
Please click here to log into the Message Centre with your Booktopia Account details and submit a message.
Step 1: You will need to download and install Adobe Digital Editions to read Booktopia eBooks on your computer or eReader device. Click here to download Adobe Digital Editions.
Step 2: Link Adobe Digital Editions to your Booktopia Account. In Adobe Digital Editions click Help and select Authorize Computer. Choose Vendor ID, scroll down the list to select Booktopia.
Step 3: Sign in with the same email address and password- used to access your Booktopia Account on the Booktopia website.
Step 4: To download your eBook sign into your Booktopia Account on the Booktopia website. Choose My eBooks (located below the checkout in the top right hand corner) and click on the cover image of the eBook you wish to download.
Step 5: A pop up window will be displayed showing 3 ways to download this title. You will need to choose Download eBook and then, in the pop-up window, select Click here to download eBook.
Step 6: You will be asked if you would like to open or save the file. Note various web browsers will display this option in slightly different ways. Choose Open with, and select Adobe Digital Editions from the list.
Step 7: Then click OK and the file will be downloaded into Adobe Digital Editions. You can then open the eBook as a PDF or ePub in the Adobe Digital Editions library or continue the steps below for eReaders.
Step 8 (Only applicable for eReader devices): Ensure your eReader is connected to your computer and you can see it in Adobe Digital Editions (it will appear in the list on the left side).
Step 9 (Only applicable for eReader devices): In Adobe Digital Editions 'drag and drop' the title across from the library to the eReader and wait for it to sync. You can now read the book in your eReader.
If you are not sure how you want to read your Booktopia eBook, or if encounter any issues or error messages then please contact our Customer Service Team.
Scanned Pages (PDF)
ePub (flowing text)
If you want to read an e-book offline, your eBook reader device or application must be compatible with both the file format and the DRM format of the e-book. Our ebooks support Adobe DRM.
All eBooks purchased from Booktopia can be read on Android phones running version 2.1 (Eclair) or later, iPhone, iPad, iPod touch (iOS 3.0 or later), personal computer (using Adobe Digital Editions) and supported eReaders.
If you previously bought a Google eBook from Booktopia, these eBooks were previously available from your Booktopia eBook Bookshelf, unfortunately Google has now arranged for all access to come through their retail platform only. To access and download your ebooks, please visit the Google Play store by visitiong https://play.google.com/books.
Not at present. Most eBooks are DRM-protected by the publisher and Booktopia does not have control over this protection. Booktopia may offer this service in the future. We recommend that you purchase a gift certificate for the person you want to gift / share with and they can purchase the eBook (please make sure you check what device your friend has, because eBooks purchased from Booktopia are not able to be read on Amazon Kindle hardware or software).
You can select any eBook on the Booktopia website, Add it to your Shopping Basket and Checkout as usual. eBooks must be paid for using Credit Card or Paypal at the time of purchase.
After your purchase is successful, you will be presented with a link to your Booktopia Bookshelf, which contains all the eBooks you have purchased.
If you purchased an eBook from Booktopia, you can access and download your eBook from your Booktopia Bookshelf by clicking on the cover of the eBook. You will be presented with a number of options for downloading or accessing your eBook depending on the device you wish to use.
If you have an Apple iPhone, iPad or iPod, you will need to download the Booktopia Reader app from the iTunes store so you can read your eBooks.
If you have an Android device, you need to download the Booktopia Reader app from the Android marketplace.
If you have a Mac or PC, you need to download and install Adobe Digital Editions to read your eBooks. This program - from Adobe - is like the Adobe Reader which you most likely already use to read PDFs on your PC or Mac, however it is specially for reading and managing eBooks.
Click here to download and install Adobe Digital Editions to read eBooks on your Windows or Mac PC, notebook or dedicated eReader.
When you install Adobe Digital Editions for the first time, you do NOT need to create and authorise an Adobe ID to read your Booktopia eBooks. Just go ahead and Launch Adobe Digital Editions and go back to your Booktopia Bookshelf to click on your eBook.
You will be prompted by Adobe Digital Editions to Authorise with a Custom User ID ie your Booktopia email address and password, when you click on the eBook in your Bookshelf. Once Authorised, the eBook will open for you.
ACSM files are small downloads that are used by Adobe® Digital Editions to generate an encrypted eBook, which is then downloaded to your personal computer.
In order to work properly, Adobe Digital Editions must be both installed on your computer and activated. Activating Adobe Digital Editions using an Adobe ID - in this case the Booktopia Custom ID - allows you to do more with Adobe eBooks, such as downloading them on multiple computers and transferring them to supported portable devices.
If you click on your eBook in your Bookshelf, and the .acsm file downloads but does not open Adobe Digital Editions that you installed, try double-clicking on the downloaded .acsm file and choosing to open with the Adobe Digital Editions program, or right-clicking and Open With...
When the file opens in Adobe Digital Editions, you will be prompted to Authorise your computer to read the eBook using your Booktopia email address and password. The eBook will then download to your computer and you can read it.
Click here to download and install Adobe Digital Editions to read eBooks on your Windows or Mac PC, notebook or based tablet.
If you were purchasing an eBook, then check your email Inbox to ensure that your order went through correctly, and then log into your Booktopia account to check if the eBook is in your Bookshelf, You can download the eBook again. If the eBook is not there, please contact Customer Service.
If you do not have an email from Booktopia and your purchased title is not in your eBook Bookshelf, then the transaction did not complete and you will need to try again.
You will need to use the email you set your Google Account up with. This may be the same email as your Booktopia Account, but this will not necessarily the case. If you are unsure which email address you used, please contact Google.
If you use an Android or IOS device please use the Google Play Store app only when accessing your eBooks.
If you're just getting started with eBooks then click here for instructions.
Encountering an error message? We've put together a guide to help if there has been an issue accessing your eBook in Adobe Digital Editions or with the Booktopia Reader App.
Check the error message you have received on the list below for specific advice:
This error can occur when opening an eBook in Adobe Digital Editions and where the connection to the Adobe Activation server has been interrupted. To fix this please perform the following steps:
Your eBooks should now open be accessible to read in Adobe Digital Editions.
You may encounter the above Digital Rights Management error when attempting to access the eBook across different devices or platforms.
For help with this issue please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone. You will need to advise the error message you encountered and the details of all the devices and programs with which you have attempted to access the eBook.
If this error is encountered when authorising Adobe Digital Editions, or signing into the Booktopia Reader App, the Booktopia account information entered is not correct. Please check your Booktopia account email address and password and try again.
If you encounter the error message again please reset, or update your password. Sign In to My Account on the Booktopia website and choose Change Password. If you cannot remember your password choose Forgotten your password? at Sign In. You will be emailed a temporary password (please do this only once as it may take a few minutes to reach you). Do not attempt to use the temporary password to access your eBooks in Adobe Digital Editions or in the Booktopia Reader App. You must use the temporary password to Sign In to My Account on the Booktopia website to update your password.
Once your password has been updated please try signing into the Booktopia Reader App again using the new password.
If you encounter any further issue please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone.
When opening your eBook for the first time on a computer you may encounter this error message. This is because the .acsm file has been associated with the wrong Adobe program.
Even though some eBooks are in a PDF format they may not be read using Adobe Reader or Adobe Acrobat. You will need to install and use Adobe Digital Editions.
Please note the .acsm file is NOT the actual eBook, but is a token file used to manage the digital rights for the book.
To access the eBook please perform the following steps:
If you encounter any further issue please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone. You will need to advise the error message you encountered and on what device you wanted to read the eBook.
For help with this issue please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone. You will need to advise the error message you encountered and on what device you wanted to read the eBook.
When attempting to download an eBook from the Get Books section of the Booktopia Reader App, you might encounter this error message. Please perform the following steps to resolve this error:
iPhone or iPad (iOS):
Android Phone or Tablet:
If you encounter any further issue please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone. You will need to advise the details of all the devices and programs with which you have attempted to access the eBook.
Please call Booktopia Customer Service on 1300 187 187; we're available Monday-Friday, 9.00am-5.00pm in your time zone.