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eBooks

Booktopia Reader App

About the Reader

Where can I download the Booktopia Reader?

Click here to download the Booktopia Reader for iPhone, iPad or iPod

Click here to download the Booktopia Reader for all Android devices

What is the Booktopia Reader?
The Booktopia Reader is a FREE eBook Reader app that can read and store ebooks in ePub and PDF formats. It is suited for iOS and Android devices.
Can I download eBooks from anywhere and read them on this app?
You can only read eBooks that you have purchased from Booktopia.
What about my Google eBooks that I purchased from Booktopia?
Your Google eBooks are available along with any other eBooks you have purchased from Booktopia.


Account

Why do I need to supply a Booktopia username and password?
Your eBook library is stored in your Booktopia account. A valid booktopia username and password will enable you to download your eBooks.
What if I forgot my Booktopia username or password?
The easiest way to recover your password is to use the Forgot Password feature on our website.

If you have forgotten your username, please contact our Customer Service team on 1300 187 187 Monday to Friday, 9:00am to 4:00pm AEST and we will help you recover your username.


Troubleshooting

I tried to download the App from the Appstore or Marketplace, but the download failed mid-way. What do I do?
Try deleting the App completely from your device if it partially downloaded, and try again. If it still fails, please contact our Customer Service on 1300 187 187 Monday to Friday, 9:00am to 4:00pm AEST.
I bought an eBook from your website, but I cannot see it in my Booktopia Reader Library
Make sure that you are connected to the internet, and make sure that you have Signed In to your Booktopia Reader with your Booktopia username and password. You can tell if you are signed in by clicking on Get Books. Your available eBooks will display. If you are not Signed In, you will be prompted to do so. Click on an eBook and it will begin downloading automatically. You will be prompted to Read Now or Later. The eBook is now downloaded to your Library, and you can read the eBook anytime, whether your device is online or offline.

Another way to check if you are signed in is to click on the Info button. The status of whether you are Signed In or not is shown at the top of the screen. Click on Get Books to see your Booktopia eBooks.

There are problems with the eBook I have downloaded
If there are issues with the content of the eBook, please contact our Customer Service team on 1300 187 187 Monday to Friday, 9:00am to 4:00pm AEST to discuss the issues.

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eBooks Frequently Asked Questions

General

What is an eBook?
An eBook is a digital version of a book that can be read on personal computers, tablet computers, many mobile devices, and dedicated eReading devices.
What eBook formats are available on Booktopia?
Depending on the title, the following formats may be available for downloading:

Scanned Pages (PDF)
ePub (flowing text)

If you want to read an e-book offline, your eBook reader device or application must be compatible with both the file format and the DRM format of the e-book. Our ebooks support Adobe DRM.

Which eBook format should I choose?
The format you choose entirely depends on the device or application you intend to use for reading your eBook. ePub or flowing text allows you to reflow text according to screen size and change font size and typeface. If you intend to read your ebooks on ereading devices or smartphones, ePub is recommended.

If you prefer reading original or scanned pages of print version of a book, choose PDF.

Please note the available devices on each ebook's detail page.
How do I find an eBook on Booktopia?
There is an eBook tab at the top of the page listed on all search results and categories if eBooks are available for that search or category. There is also an eBook tab in the book section of the Booktopia website.
What devices can I use to read eBooks purchased at Booktopia?

If you previously bought a Google eBook from Booktopia, you can read it on the Web, Android phones running version 2.1 (Eclair) or later, iPhone, iPad, iPod touch (iOS 3.0 or later), and supported eReaders.

All other eBooks purchased from Booktopia can be read on Android phones running version 2.1 (Eclair) or later, iPhone, iPad, iPod touch (iOS 3.0 or later), personal computer (using Adobe Digital Editions) and supported eReaders.

Can I read an eBook purchased from Booktopia on an Amazon Kindle
No. eBooks purchased from Booktopia (and any other online retailer other than Amazon) CANNOT be read on an Amazon Kindle or Kindle app. You can only read eBooks on the Amazon Kindle from Amazon. Please pay attention to this before purchasing your eBook.
Can I read a sample of the eBook before purchasing it?
For select eBook titles, click the Google Preview graphic on the eBook's details page.
What is ePub?
ePub is the standard eBook format that makes it possible to optimise and customise text and images for both large displays like a desktop computer and small screens like a smartphone. ePub has become popular worldwide. ePub files are also referred as "flowing text".
What is a PDF?
PDF, or Portable Document Format, is the standard format for document interchange created by Adobe. PDF is a file format which presents the book in its original layout and visual formatting. These files are generally larger in size, and the text doesn't adjust to fit the device or computer on which you are reading. And these can be difficult to read on smaller screens. PDF files are also referred as scanned pages.
Why are different eBooks priced differently?
Prices can vary depending on the publisher, the eBook provider, and differing sales agreements. eBooks from most publishers are sold in exactly the same way as printed books.

A few publishers operate according to an "agency model". In this case, the publisher sets the price to the consumer and ALL retailers agree to sell that e-book at that price to the consumer.
Why doesn't this store sell reading devices?
We're experts in books and content not consumer electronics.
Can I share or gift an eBook purchased from Booktopia?

Not at present. Most eBooks are DRM-protected by the publisher and Booktopia does not have control over this protection. Booktopia may offer this service in the future. We recommend that you purchase a gift certificate for the person you want to gift / share with and they can purchase the eBook (please make sure you check what device your friend has, because eBooks purchased from Booktopia are not able to be read on Amazon Kindle hardware or software).


Purchasing & Downloading

How do I purchase an eBook from Booktopia?

You can select any eBook on the Booktopia website, Add it to your Shopping Basket and Checkout as usual. eBooks must be paid for using Credit Card or Paypal at the time of purchase.

After your purchase is successful, you will be presented with a link to your Booktopia Bookshelf, which contains all the eBooks you have purchased.

Can I purchase multiple eBooks at the same time?
Yes, just click the "Buy Now" button to add the eBook to your shopping basket. You cannot buy multiple eBooks of the same edition.
Can I purchase an eBook and a physical product at the same time?
Yes. You will be able to confirm the formats of the different items in your shopping basket before you proceed with your order.
Can eBooks be returned or refunded?
No, eBooks are not returnable or refundable. Please note that eBooks bought from Booktopia are not supported on any Amazon Kindle hardware or software. Please pay attention to this before purchasing your eBook.
How do I read an eBook I purchased from Booktopia?

If you purchased an eBook from Booktopia, you can access and download your eBook from your Booktopia Bookshelf by clicking on the cover of the eBook. You will be presented with a number of options for downloading or accessing your eBook depending on the device you wish to use.

If you have an Apple iPhone, iPad or iPod, you will need to download the Booktopia Reader app from the iTunes store so you can read your eBooks.

If you have an Android device, you need to download the Booktopia Reader app from the Android marketplace.

If you have a Mac or PC, you need to download and install Adobe Digital Editions to read your eBooks. This program - from Adobe - is like the Adobe Reader which you most likely already use to read PDFs on your PC or Mac, however it is specially for reading and managing eBooks.

Click here to download and install Adobe Digital Editions to read eBooks on your Windows or Mac PC, notebook or dedicated eReader.

When you install Adobe Digital Editions for the first time, you do NOT need to create and authorise an Adobe ID to read your Booktopia eBooks. Just go ahead and Launch Adobe Digital Editions and go back to your Booktopia Bookshelf to click on your eBook.

You will be prompted by Adobe Digital Editions to Authorise with a Custom User ID ie your Booktopia email address and password, when you click on the eBook in your Bookshelf. Once Authorised, the eBook will open for you.

Why do I get a file with the extension .acsm when I try to download certain eBooks?

ACSM files are small downloads that are used by Adobe® Digital Editions to generate an encrypted eBook, which is then downloaded to your personal computer.

In order to work properly, Adobe Digital Editions must be both installed on your computer and activated. Activating Adobe Digital Editions using an Adobe ID - in this case the Booktopia Custom ID - allows you to do more with Adobe eBooks, such as downloading them on multiple computers and transferring them to supported portable devices.

If you click on your eBook in your Bookshelf, and the .acsm file downloads but does not open Adobe Digital Editions that you installed, try double-clicking on the downloaded .acsm file and choosing to open with the Adobe Digital Editions program, or right-clicking and Open With...

When the file opens in Adobe Digital Editions, you will be prompted to Authorise your computer to read the eBook using your Booktopia email address and password. The eBook will then download to your computer and you can read it.

Click here to download and install Adobe Digital Editions to read eBooks on your Windows or Mac PC, notebook or based tablet.

What if my online connection was lost in the middle of a purchase or download?

If you were purchasing a Google eBook, the first thing you will want to do is log into your Google Account or check your email inbox. If you were purchasing any other non-Google eBook, then check your email Inbox to ensure that your order went through correctly, and then log into your Booktopia account to check if the eBook is in your Bookshelf, You can download the eBook again. If the eBook is not there, please contact Customer Service.

If you do not have an email from Booktopia and your purchased title is not in your eBook Bookshelf, then the transaction did not complete and you will need to try again.

Can I print out an eBook?
No. DRM (Digital Rights Management) protection is up to the individual publishers and they generally lock their eBooks so they cannot be copied or printed.


Google eBooks™

Announcement: Please note that Booktopia will not be selling Google eBooks as part of our eBook range from mid-January, 2013, however all Google eBooks purchased prior and during this period will continue to be fully supported and available in your Booktopia Bookshelf.

The following FAQs only pertain to Google eBooks purchased from Booktopia.

What is Google eBooks™?
Google eBooks are eBooks that are offered through Booktopia but sourced from Google. If you have purchased a Google eBook from Booktopia in the past, it is still supported in your Booktopia Bookshelf and available to download and read in the Booktopia Reader along with any other eBook you purchase from Booktopia.
Which devices can I read Google eBooks with?
Google eBooks can be read on an iPad, iPhone, Android phone and tablets as well as dozens of Adobe-supported devices in the market, and more supported devices will be added in the future. If you are unsure whether your device is supported, please contact us.
How do I read my Google eBook on my web browser?
Once you have purchased a Google eBook, you can easily access your purchased title from your Booktopia eBook Bookshelf.

After logging in to your Booktopia account, click My Account, which is always located near the top of your screen. Now, just click "View your eBook library", located under "View Your Order Status and History".

Find your Google eBook, and click "Read Online" to view it in the full screen Web Reader.
How do I use the Web Reader?

The Web Reader is only available for Google eBooks. The Web Reader allows you to take advantage of a full screen for a more pleasant reading experience, accessed directly from Booktopia. If you re-size your browser window, the Web Reader will scale the book pages up or down to fit.

At the bottom of the page, a slider allows you to easily flip through and jump to different sections of the book. The current page number is displayed in the lower corner of the Web Viewer at all times.

My Booktopia Bookshelf: Clicking the book icon will return you to your Booktopia Bookshelf, where you can browse your bookshelves.

Content: The "list" icon provides you easy access to the book's table of contents, with links to chapters and notable sections within the book.

Settings: The "Aa" icon contains book viewing settings. For many books, this includes the ability to choose to view original page images or Flowing text (when available). The flowing text mode allows you to adjust the font, text size, line height, and justification, but you might find the original page images more suitable for specially formatted books, such as for poetry.

Search: The magnifying glass icon allows you to search for words and phrases within the book you're reading. You can easily switch between viewing search results sorted by order of appearance or by relevance.

About this book: The "i" icon displays the title and publisher of the current book alongside a link to assist with viewing your Google eBook on a number of devices. You can also see the average rating, check out reviews - or write your own - and view additional bibliographic information.

Help: The "?" mark icon allows you to view help about using the Web Reader.

Keyboard Shortcuts
The Web Reader supports the following keyboard shortcuts to easily navigate through book pages:
Page Forward: J, Right Arrow, P, or Page Up keys
Page Backward: K, Left Arrow, N, or Page Down keys
Is there an Apple iOS app eg for iPhone, iPad, iPod?
Yes. Click here to download the Booktopia Reader iOS App to read your Google eBooks.
Is there an Android app?
Yes. Click here to download the Booktopia Reader Android App to read your Google eBooks.
How do I read my Google eBook on my dedicated eReading device, such as the nook™, Sony® Reader or Kobo® Reader?
Google eBooks can be read with any dedicated eBook reader that supports Adobe DRM (Digital Rights Management), including the nook™, Sony® and Kobo® Readers. At the moment, Google eBooks are not compatible with Amazon® Kindle devices.

Make sure your eReading device is compatible with Adobe DRM. The full list of Adobe-compatible devices can be found at www.adobe.com/products/digitaleditions/devices/

To transfer downloaded Google eBooks between your computer and eReading device, follow the procedure below.

  1. Download, install, and activate Adobe Digital Editions software on your computer. Adobe Digital Editions can be downloaded from http://www.adobe.com/products/digitaleditions/
  2. Download your Google eBook from either of the following locations:
    - Your Booktopia eBook Bookshelf
    - Web Reader: While viewing a Google eBook in the Web Reader, select the information icon

Every Google eBook can be downloaded in one of two formats, and sometimes both: PDF and ePub.

The actual file that you download will have an .acsm extension; these downloads are for use only on devices which run Adobe Content Server 4's DRM (including the Adobe Digital Editions software for your computer, or these devices). Opening the ACSM file will then trigger the download of the actual PDF or ePub and open your Adobe Digital Editions program.

  1. Go to Library View in Adobe Digital Editions by clicking the library view icon.
  2. Connect your eReader device to your computer using the USB cable that came with your device.
  3. Authorize your device (you can skip this after your first time), by choosing the Booktopia Custom ID and using your Booktopia email and password.
  4. In the Adobe Digital Editions program, drag and drop your downloaded Google eBook from the All Items bookshelf to your device's icon.
Can I put my Google eBooks on my Kindle™?
At the moment, Google eBooks are not compatible with Amazon® Kindle devices.
Why do I need to link my Booktopia account with my Google account?
Google eBooks are stored in the cloud within your Google account, and by linking your Booktopia account to your Google account, you will be able access all your Google eBooks on your bookshelf on Booktopia. You can always unlink the accounts if you so choose, in which case you will no longer be able to access your Google eBooks on your bookshelf on Booktopia.

Google eBooks can be read on Android devices that is running version 2.1 (Eclair) or later and has access to the Android Market, the iPhone, iPod touch, or iPad. (iOS 3.0 or later), eReaders, and more. The Google eBook lives on Google's servers so you can access it anywhere, anytime. By linking your Booktopia and Google accounts you will be able to read on all these devices and enable additional features.
Why can't I read my new eBook in Google Play? My other eBooks are there.

Only Google eBooks can be read in Google Play. No other eBooks can been viewed there.

If you wish to read all the eBooks that you purchased from Booktopia - whether they be Google eBooks or other eBooks - then the best way to do this seamlessly is to download the Booktopia Reader for iOS devices, or the Booktopia Reader for Android devices and all your eBooks will be available to read from your Booktopia library.

Do I need to have a Gmail account or Google email address to set up a Google account?
No. You can use any email address you wish when you set up a Google account eg @hotmail.com, @live.com, @bigpond.com or whatever else you choose.
Is there a verification process when I set up a Google account?
Yes. You will be sent a verification email when you create a Google account. You must click on the link in the email to verify your account. You will need to verify your Google Account before you can place an order for an eBook on Booktopia.
How do I unlink my Google account?
You can unlink your Google account from your Booktopia account. You may want to do this if you bought Google eBooks while logged into another Google account, and you want to link that one instead to view your eBooks.

When you unlink a Google account, Google eBooks that you purchased with that account will no longer be visible inside your Booktopia account.

Click on this link to unlink your Google account.

When you log into your Booktopia account, your eBook bookshelf will reflect the fact that no Google account is linked, and you can link another account.
How do I switch Google accounts?
You must first unlink your existing Google account from your Booktopia account, then link to the next Google account.

Click on this link to unlink your Google account from your Booktopia account. If you are not logged into Booktopia already, you will be asked to log in.

To complete the switching process, click on the link on your eBooks Bookshelf in your Booktopia account to link to your Google account. You will be guided through the steps. Your Google eBooks that you bought from the new Google account will now show in your eBook bookshelf.
Do I have to link my Google account every time I log into my Booktopia account?
No. You only have to link a Google account once. From then on, it stays linked until you choose to unlink the account from Booktopia.
Can I share Google eBooks?
Google eBooks are designed to accommodate one book per user. Google eBooks does not yet support the ability to lend or give an ebook you've purchased to another user. This means that sharing books among multiple users is not currently supported.
Google Books Terms of Service

Print Google Books Terms of Service
Google Books Privacy Policy
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