1300 187 187 (Australia)
0800 186 188 (New Zealand)
We're available Monday to Friday, 9am to 4pm Sydney time (9am to 5pm NZ time)
Booktopia Message Centre
Please click here to log into the Message Centre with your Booktopia Account details and submit a message.
After you place your order we will research where best to source the title(s). You will receive an email requesting you Sign In to your account to view the delivery expectations for your order.
You have a "1 business day cooling off period" to cancel your order if the delivery times are not suitable or you have changed your mind, to receive a full refund. After 1 business day all orders are a firm sale.
If the expected delivery times are too long, (eg. for a birthday present), then please discuss your requirements with Booktopia staff before cancelling as we may be able to fast track your order.
You must call Booktopia Customer Service on 1300 187 187, Monday to Friday, 9am to 4pm Sydney time to cancel within 1 business day for a full refund.
If you do not contact Booktopia by phone within the "1 business day cooling off period" you will be entitled to a store credit only if you wish to cancel all or part of your order.
For Magazine Subscription cancellations please refer to Can I cancel my subscription?^ back to top
We understand that from time-to-time you may need to return an item to us.
Before returning any items please contact Booktopia Customer Service Team to discuss your reason for requiring a return and organise an approval to return an item to Booktopia.
Before contacting Booktopia regarding a return please understand the following terms of business:
For queries on Magazine Subscriptions please refer to Magazine Frequently Asked Questions.^ back to top
Before returning any items please contact Booktopia Customer Service Team to discuss your reason for requiring a return and organise an approval. Refer to Returns Policy
If you are returning an item for a store credit you will require enough packaging and protection e.g. bubble-wrap and cardboard to ensure that contents do not slide around and cause damage or any further damage particularly if this is the reason for the return.
We suggest you keep your Booktopia packaging until you have made contact with the Customer Service Team. We encourage you to re-use the packaging that Booktopia has used to send the item. If you feel that the packaging cannot be reused for whatever reason you will need to provide your own secure and sturdy packaging.
An item being returned must include a note with your Order number and specify the reason for the return, plus detailed information if the return is due to a fault.^ back to top
Booktopia will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.Booktopia will provide instructions for returning the item. If the product is damaged upon receipt in our warehouse, we are unable to accept the return and the item will be mailed back to you.
If your item was damaged between leaving our warehouse and arriving at your delivery address, you must message Booktopia with your order number and the condition of your item/s within 2 days of the recorded delivery date.Booktopia will replace the DVD or Blu-ray, depending on availability once the original disc is received back. Booktopia will provide instructions for returning the item. Refunds will not be processed unless a replacement cannot be provided.