By: G.K. Kanji, J. J. Dhalgaard, K. Kristensen

Paperback

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The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.
This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.
Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Fundamentals of Total Quality Management
Introduction
Historical Evolution of TQM
Some Definitions of Quality
Philosophy, Principles and Concepts of TQM
Quality Management Systems and Standardization
The European Quality Award
Methods of Total Quality Management
Tools for the Quality Journey
Some New Management Techniques
Measurement of Quality: An introduction
Measurement of Customer Satisfaction
Measurement of Employee Satisfaction
Quality Checkpoints and Quality Control Points
Quality Measurement in Product Development
Quality Costing
Benchmarking
Process Management and Improvement
Leadership, Policy Deployment and Quality Motivation
Implementation Process
Quality Culture and Learning
Case studies and Appendices
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780748772933
ISBN-10: 0748772936
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 384
Published: 11th December 1997
Dimensions (cm): 23.4 x 15.6  x 2.1
Weight (kg): 0.45