This is a handbook for managers of language teaching organisations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration.
It provides an introduction to key concepts required by managers of language teaching organisations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management.
This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).
| Contents Introduction | |
| Managing in the LTO | |
| Organisational behaviour and management | |
| Human resource management | |
| Marketing and sales | |
| Customer Service | |
| Strategic financial management | |
| Operational financial management | |
| Academic management | |
| Managing change | |
| Project management | |
| Appendix | |
| Glossary | |
| References | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
ISBN: 9780521709095
ISBN-10: 0521709091
Audience:
English as a Second Language (ESL)
Format:
Paperback
Language:
English
Number Of Pages: 288
Published: 2nd October 2008
Publisher: Cambridge University Press
Dimensions (cm): 24.13 x 18.796
x 1.778
Weight (kg): 0.635