| List of figures | p. ix |
| List of tables | p. xii |
| Editors | p. xiii |
| Contributors | p. xv |
| Preface | p. xxxvii |
| Preamble and acknowledgements | p. xxxix |
| Introduction | p. 1 |
| Hospitality | p. 5 |
| InterContinental Hotel Group: dealing with online intermediaries | p. 15 |
| InterContinental Hotel Group: managing inventory with HOLIDEX PLUS | p. 23 |
| Sino Group of Hotels: handling multi-property operations | p. 30 |
| Omena Hotels: technology towards operational efficiency | p. 37 |
| Carnival City: valuating guests in the gaming industry | p. 48 |
| Hotel Sallerhof: innovations in interaction | p. 56 |
| 'Emmantina' and 'Palmyra Beach' Hotels: distribution for independent hotels | p. 65 |
| Orbis On Line: Internet Distribution Strategies for a Regional Hotel Group | p. 74 |
| Intermediaries | p. 83 |
| Lastminute.com: from reservation system to lifestyle portal | p. 89 |
| Wotif.com: last-minute selling of distressed accommodation inventory | p. 102 |
| A2Z Professional Travel Ltd: online travel agency in Thailand | p. 110 |
| ITWG: increasing intermediated flows | p. 121 |
| Incoming partners: integrating operations | p. 128 |
| SideStep: travel meta-search engine | p. 137 |
| HolidayCheck: rendering holiday impressions | p. 145 |
| TUI: integrating destination information | p. 153 |
| Cultuzz: managing eBay as a distribution channel | p. 164 |
| Destinations | p. 175 |
| VisitBritain: satisfying the online market dynamics | p. 181 |
| Spain.info: towards stakeholder network | p. 190 |
| BonjourQuebec.com: a Vision, a Strategy, a Brand | p. 200 |
| The Province of Rimini: communicating with the customer | p. 213 |
| Tanzania: extending eTourism tools utilization | p. 224 |
| Tiscover: destination management system pioneer | p. 233 |
| Feratel Media Technologies: providing DMS technology | p. 243 |
| Destimation.com: online solutions for destination management companies | p. 252 |
| Transportation | p. 263 |
| British Airways: customer enabled interactivity | p. 269 |
| Kulula.com: low-cost carrier and ICTs | p. 282 |
| Finnair: innovating interactivity | p. 293 |
| Enterprise Rent-A-Car: mainstreaming distribution | p. 304 |
| Lufthansa Systems: dynamic pricing | p. 310 |
| Information communication technology systems | p. 327 |
| eCTRL solutions: Trip@dvice technology | p. 333 |
| The green card (Targeta Verda): a tourist card for the Balearic Islands | p. 342 |
| CheckEffect: Benchmarking e-Marketing performance | p. 350 |
| TAI (Day Trip Indicator): measuring value added in the tourism sector | p. 361 |
| Tourism Technology: travel wholesale management system | p. 372 |
| Digital Tourism Assistant: enquiry management solution for destinations | p. 382 |
| Amadeus: Evolution of GDS | p. 391 |
| Amadeus: global distribution system's new paradigm | p. 399 |
| Pegasus Solutions: providing interconnectivity | p. 407 |
| Mobile systems | p. 417 |
| Rivertale: mobile services for cruise ships | p. 427 |
| LOVO: the mobile lifestyle assistant | p. 435 |
| Aladdin: a mobile destination management solution for incoming agencies | p. 445 |
| Epilogue: The eTourism Future | p. 459 |
| Index | p. 465 |
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