Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour.
Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
A decade later -- Introduction : communication as a noncontact sport -- 1. Birth of a communication samurai -- 2. Motivating the disagreeable -- 3. Baptism of fire -- 4. Taking crap with dignity, and style -- 5. The nice, the difficult, and the wimp -- 6. Eleven things never to say to anyone (and how to respond if some idiot says them to you) -- 7. The crucible of the street -- 8. The most powerful word in the English language -- 9. The greatest speech you'll ever live to regret -- 10. The only way to interrupt people and still have them love you -- 11. Verbal judo versus verbal karate -- 12. The five-step hard style -- 13. The first great communication art : representation -- 14. The second great communication art : translation -- 15. The third great communication art : mediation -- 16. What makes this all so difficult -- 17. Readin', 'ritin', and rhetoric -- 18. How to diagnose a verbal encounter -- 19. The language of reassurance -- 20. How to fight fair -- 21. Take the giant LEAPS -- 22. Applying LEAPS to your world -- 23. Persuasion for fun and profit -- 24. The misunderstood motivator -- 25. You can punish without drawing blood -- 26. Dancing when you might have stumbled -- 27. Verbal judo as an automatic response.
Number Of Pages: 224
Published: 12th October 2010
Publisher: HarperCollins Publishers Australia