Strategic Knowledge Management Technology applies the knowledge-based view of the firm, which builds on the resource-based theory. The value shop is identified as the typical value configuration for knowledge firms. This book applies a stages of growth model for knowledge management technology, where firms develop from the person-to-tools strategy, via the person-to-person strategy and the person-to-documents strategy, to the person-to-systems strategy. The case of law firms is extensively explored. IS/IT strategy for knowledge management is developed within the framework of the Y model.
Comparison of Value Configurations -- Case Study: Nokia -- III IS/IT in Knowledge Management -- Knowledge Management Processes -- Knowledge Creation -- Knowledge Storage and Retrieval -- Knowledge Transfer -- Knowledge Application -- Knowledge Management Systems -- Requirements from Knowledge Management -- Benefits from Knowledge Management Systems -- Contingent Approach to Knowledge Management Systems -- Examples of Software Vendors -- Systems Support for Emergent Knowledge Processes -- Expert Systems -- An Initial Project for Systems Planning -- Enablers of Knowledge Management Systems -- Knowledge Management Positions -- Chief Knowledge Officer -- Chief Information Officer -- Case Study: Lindh Stabell Horten and Schjodt -- IV Stages of Growth in Knowledge Management Technology -- Stages of Growth Models -- Guttman Scaling for Cumulative Growth -- The KMT Stage Model -- Benchmark Variables for each Stage -- The Case of Law Firms -- Lawyers as Knowledge Workers -- Law Firm Change.
Number Of Pages: 308
Published: 31st July 2004