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Serving Online Customers : Lessons for Libraries from the Business World - Donald A. Barclay

Serving Online Customers

Lessons for Libraries from the Business World

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To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

ISBN: 9780810887336
ISBN-10: 9781118007655
Format: PDF
Language: English
Number Of Pages: 232
Published: 23rd July 2014