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May I Help You? : Great customer service for small business - Jillian Mercer

May I Help You?

Great customer service for small business

eBook

Published: 21st December 2012
Format: PDF
$38.75
    Good For
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    Features
  • Flowing text
  • Scanned pages

A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.

AcknowledgmentsIntroduction1 Rule 1: Provide high standards of service2 Rule 2: Provide information to your customers3 Rule 3: Be open and honest with your customers4 Rule 4: Offer choice to your customers5 Rule 5: Consult with your customers6 Rule 6: Be courteous to your customers7 Rule 7: Be helpful to your customers8 Rule 8: Put things right for your customers9 Rule 9: Provide value for money10 Dealing with difficult customersAppendix 1: Customer feedback formIndex

ISBN: 9781741155112
ISBN-10: 1741155118
Format: PDF
Language: English
Number Of Pages: 152
Published: 21st December 2012
Edition Number: 1