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May I Help You? : Great customer service for small business - Jillian Mercer

May I Help You?

Great customer service for small business


Published: 21st December 2012
Format: PDF
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Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.

AcknowledgmentsIntroduction1 Rule 1: Provide high standards of service2 Rule 2: Provide information to your customers3 Rule 3: Be open and honest with your customers4 Rule 4: Offer choice to your customers5 Rule 5: Consult with your customers6 Rule 6: Be courteous to your customers7 Rule 7: Be helpful to your customers8 Rule 8: Put things right for your customers9 Rule 9: Provide value for money10 Dealing with difficult customersAppendix 1: Customer feedback formIndex

ISBN: 9781741155112
ISBN-10: 1741155118
Format: PDF
Language: English
Number Of Pages: 152
Published: 21st December 2012
Edition Number: 1