A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.
AcknowledgmentsIntroduction1 Rule 1: Provide high standards of service2 Rule 2: Provide information to your customers3 Rule 3: Be open and honest with your customers4 Rule 4: Offer choice to your customers5 Rule 5: Consult with your customers6 Rule 6: Be courteous to your customers7 Rule 7: Be helpful to your customers8 Rule 8: Put things right for your customers9 Rule 9: Provide value for money10 Dealing with difficult customersAppendix 1: Customer feedback formIndex
Number Of Pages: 152
Published: 21st December 2012
Edition Number: 1