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Investigating Workplace Discourse - Almut Koester

Investigating Workplace Discourse

eBook

Published: 27th April 2006
Format: PDF
$74.50
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Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip.

Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.

1. Workplace discourse: an overview -- 1.1. Introduction -- 1.2. Institutional, professional and workplace discourse -- 1.3. Outline of the book -- 2. Approaches to analyzing workplace discourse -- 2.1. Introduction -- 2.2. The role of context -- 2.3. Quantitative and qualitative approaches -- 2.4. Genre analysis -- 2.5. Goals, frames and genre -- 2.6. The ABOT Corpus -- 2.7. Conclusion -- 3. Pursuing transactional goals: spoken workplace genres -- 3.1.Introduction -- 3.2. Description of the corpus -- 3.3. Decision-making -- 3.4. Procedural/directive discourse -- 3.5. Fuzzy boundaries between genres -- 3.6. Conclusion -- 4. Relational goals: a framework for analysing interpersonal dimensions of workplace talk -- 4.1. Introduction -- 4.2. Workplace and business relationships -- 4.3. Relational goals and genre -- 4.4. Types of relational talk -- 4.5. The functions of relational talk -- 4.6. The lexico-grammatical level: approaches to linguistic manifestations of relational goals -- 4.7. Conclusion -- 5. A corpus-based comparison of workplace genres -- 5.1. Introduction -- 5.2.Methods of corpus analysis -- 5.3. Modality -- 5.4. Vague Language -- 5.5. Hedges and Intensifiers -- 5.6. Idioms -- 5.7. Conclusion -- 6. Negotiating consensus and conflict in workplace talk -- 6.1. Introduction -- 6.2. Negotiating politeness and solidarity in unequal encounters -- 6.3. Dealing with conflict in collaborative talk -- 6.4. Conclusion -- 7. Relational talk in workplace interactions -- 7.1. Introduction -- 7.2. Non-transactional conversations: office gossip and small talk -- 7.3. Relational talk in transactional discourse -- 7.4. Relational sequences and turns -- 7.5. Conclusion -- 8. Conclusion.

ISBN: 9780203015742
ISBN-10: 0203015746
Format: PDF
Language: English
Published: 27th April 2006