Information Systems and New Applications in the Service Sector: Models and Methods examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This publication encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized all while explaining the relationship between the advancement of the service sector and the evolution of information systems.
1. Comparative analysis of international education systems / John Wang ... [et al.] -- 2. Customer perspectives of mobile services / Banu Kargin, Nuri Basoglu, Tugrul Daim -- 3. Customer perceived value of travel and tourism Web sites / Maria Lexhagen -- 4. The architecture of service systems as the framework for the definition of service science scope / Andrew Targowski -- 5. The grid as a virtual enterprise enabler / Bill Vassiliadis -- 6. A value-satisfaction taxonomy of IS effectiveness (VSTISE) / Yair Levy, Kenneth Murphy, Stelios Zanakis -- 7. A survey of development methods for Semantic Web service systems / Terje Wahl, Guttorm Sindre -- 8. A service science perspective on human-computer interface issues of online service applications / Claudio Pinhanez -- 9. Toward an integrated conceptualization of the service and service system concepts / Manuel Mora ... [et al.] -- 10. Information technology service management and opportunities for information systems curricula / Sue Conger -- 11. IT service personnel / Aileen Cater-Steel -- 12. Service science, management, engineering, and design (SSMED) / Jim Spohrer, Stephen Kwan -- 13. Access control method with XML databases / Lili Sun, Yan Li, Hua Wang -- 14. IT services offshoring / Paolo Popoli -- 15. Online services delivered by NTO portals / Marco Papa, Marina Avgeri -- 16. Performance modeling and analysis of surgery patient identification using RFID / Byungho Jeong, Chen-Yang Cheng, Vittal Prabhu.
Published: 30th November 2010