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Crisis Communications : Lessons from September 11 - Michael A. Noll

Crisis Communications

Lessons from September 11

By: Michael A. Noll (Editor), Peter Clarke (UN)


Published: 30th July 2013
Format: ePUB
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On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

The functions and uses of media during the September 11 crisis and its aftermath / John Carey -- Diffusion of news of the September 11 terrorist attacks / Everett M. Rogers -- Civic actions after September 11: a communication infrastructure perspective / Elisia L. Cohen, Sandra J. Ball-Rokeach, Joo-Young Jung, and Yong-Chan Kim -- Communication during the World Trade Center disaster: causes of failure, lessons, recommendations / Jonathan Liebenau -- Response, restoration, and recovery: September 11 and New York City's digital networks / Mitchell L. Moss and Anthony Townsend -- The social dynamics of wireless on September 11: reconfiguring access / William H. Dutton and Frank Nainoa -- The telephone as a medium of faith, hope, terror, and redemption: America, September 11 / James E. Katz and Ronald E. Rice -- A content analysis of American Network newscasts before 9/11 / Jeremy Harris Lipschultz -- Something's happened: fictional media as a recovery mechanism / Fiona McNee -- September 11 in Germany and the United States: reporting, reception, and interpretation / Joachim W. H. Haes -- The internet as a news medium for the crisis news of terrorist attacks in the United States / Pille Vengerfeldt -- The Internet and the demand for news: Macro- and microevidence / Paul N. Rappoport and James Alleman -- History and September 11: A comparison of online and network TV discourses / Patrick Martin and Sean Phelan -- From disaster marathon to media event: live television's performance on September 11, 2001 and September 11, 2002 / Menahem Blondheim and Tamar Liebes -- Globalization isn't new, and antiglobalization isn't either: September 11 and the history of nations / James William Carey -- Is there a bin Laden in the audience? Considering the events of September 11 as a possible boomerang effect of the globalization of U.S. mass communication / Ren??-Jean Ravault.

ISBN: 9780742575639
ISBN-10: 0742575632
Format: ePUB
Language: English
Number Of Pages: 256
Published: 30th July 2013
Publisher: University Press of America