1300 187 187
 
Comebacks at Work : Using Conversation to Master Confrontation - Kathleen Kelley Reardon

Comebacks at Work

Using Conversation to Master Confrontation

Unfortunately this eBook is only available from within Australia.

    Good For
  • Booktopia Reader
  • PC / Mac
  • Tablets / iPad
  • Smartphones
  • Kobo / Sony / eReaders
    Not supported
  • Amazon Kindle
  • Aldi eBook Reader
  • Google Play
  • iBooks
    Features
  • Resizable Text
  • Flowing text

The workplace guide to putting "I wish I'd said" moments in the past

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker—or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say—and how to say it better—next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success—or failure—at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks." Comebacks at Work provides a game plan for doing so and explains:

  • Why some comebacks work, while others fall flat;
  • Why our mind goes blank when we are confronted, and how to overcome that response;
  • How to determine which comebacks work, and when to use them.

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

“A lively, encouraging book, bound to banish l’esprit d’escalier forever.”

The art of the comeback -- Why communication matters -- Getting started -- Assessing your baseline comback skill -- The perils of patterns -- Overcoming comeback brain freeze -- Choosing a relevant comeback -- The gut check -- When conflict is inevitable -- Pulsing the other person -- Assessing the situation -- Ten questions to ask yourself -- A few final thoughts.

ISBN: 9780062083685
ISBN-10: 0062083686
Audience: General
Format: ePUB
Language: English
Number Of Pages: 240
Published: 18th January 2011
Publisher: HarperCollins Publishers Australia