1300 187 187
This book has grown from the authors' public services consultancies over the past twenty-five years and is rooted in relevant literature. It challenges the traditional view that the consultants are brought in as experts and instead examines ways of using consultancy to empower staff, patients, service users and members of the public, so that they can take part in developing, changing, innovating and ultimately transforming these services. The authors argue that consultants should be inclusive rather than exclusive, creative rather than working within safe limits, opportunitistic rather than regimented, and innovative rather than rule-following. This is a practical handbook concerned centrally with engagement in practice and, crucially, with practical implementation, dealing with all stages of the consultancy process. It promotes a range of approaches, rather than operating in a specialist area of practice. It is aimed at consultants and would-be consultants, as well as managers, practitioners and anyone interested in the practice of consultancy in public services.
"This invaluable book genuinely breaks new ground in the use of consultancies, showing you how to work positively with staff to develop creative solutions in order to provide effective services." Brian Littlechild, University of Hertfordshire
| Introduction | p. vii |
| Setting the scene | p. 1 |
| Introducing consultancy: an empowerment approach | p. 3 |
| Doing consultancy | p. 35 |
| Negotiating | p. 37 |
| Contracting | p. 53 |
| Engaging | p. 73 |
| Empowering | p. 111 |
| Disengaging | p. 149 |
| Reflèctions | p. 159 |
| Reflecting on contexts for consultancy | p. 161 |
| Reflecting on perspectives on consultancy | p. 173 |
| Doing consultancy and transforming public services | p. 195 |
| References | p. 217 |
| Glossary of terms associated with consultancy | p. 225 |
| List of abbreviations | p. 229 |
| Intellectual property rights | p. 231 |
| Index | p. 233 |
| Table of Contents provided by Ingram. All Rights Reserved. |
ISBN: 9781847424686
ISBN-10: 1847424686
Audience:
Tertiary; University or College
Format:
Paperback
Language:
English
Number Of Pages: 224
Published: 23rd July 2012
Dimensions (cm): 23.4 x 15.6
x 1.5
Weight (kg): 0.386
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