Communication in the Workplace is a revealing snapshot of how organisations really work. In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get though.
Of those that do, may are misunderstood, Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way. Become a more effective communicator by finding out how messages can be sent -- and distorted -- by differing channels, including: memos emails meetings teleconferencing instant messaging Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.
About the Author
Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn.
|1. Communications or communications?||p.1|
|2. How communication works, and how it breaks down- a model||p.13|
|3. Communication- effectiveness and ethics||p.41|
|4. The formal organisation- how it works and how it fails||p.49|
|5. Networks, virtual organisatiom and networking||p.71|
|6. The informal organisation- I heard it through the grapevine||p.89|
|7. Organisaional culture, silence and managin knowledge||p.97|
Series: AIM Business Tools Series
Number Of Pages: 148
Published: 23rd March 2007
Dimensions (cm): 22.6 x 15.0 x 1.5
Weight (kg): 0.24
Edition Number: 1