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Customer Services
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Chocolates on the Pillow Aren't Enough : Reinventing the Customer Experience By: Jonathan M. Tisch, Karl Weber Format: Paperback |
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Description:Today, leaders of all stripes--whether theyâ²re in business, government, or non-profit--must find a way to improve the......ISBN: 9780470404638 |
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The Collapse of Distinction: Stand Out and Move Up While Your Competition Fails By: Scott McKain Format: Hardcover |
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Description:Can your customers tell the difference between you and the competition?It's not that we can't see the forest for...... ISBN: 9781595551856 |
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Taming the Search-And-Switch Customer: Earning Loyalty in a Compulsion-To-Compare World By: Jill Griffin Format: Hardcover |
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Description:Preface.Introduction.Get a Grip.1. Welcome to the Compulsion-to-Compare Planet.2. Why Customers Search and Switch.Get......ISBN: 9780470345047 |
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Release the Hostages: Using Goldratt's Theory of Constraints for Customer Support Management By: Richard Klapholz, Alex Klarman Format: Paperback |
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ISBN: 9780884271901
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Delivering Quality Service By: Valarie A. Zeithaml Format: Paperback |
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ISBN: 9781439167281
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The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results ... Every Day! (Easyread Large Edition) By: Tim Templeton Format: Paperback |
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ISBN: 9781442966185
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Customer Genius By: Fisk Format: Hardcover |
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Description:The old ways of attracting, serving and retaining customers no longer work. Google has become the starting point for......ISBN: 9781841127880 |
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Building Routes to Customers: Proven Strategies for Profitable Growth By: Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer Format: Hardcover |
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Description:Reviews: "A key challenge in dynamic and fast changing markets is getting marketing and sales aligned. This book shows......ISBN: 9780387799506 |
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The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres By: John P. Wilson Format: Hardcover |
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Description:"The Call Centre Training Handbook" is a complete resource for providing learning, training and development within......ISBN: 9780749450885 |
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Survey Pain Relief: Transforming Customer Insights Into Action By: Jodie Monger, Debra Perkins Format: Paperback |
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Description:Anyone who has ever been tasked with gathering and analyzing customer data has no doubt felt the pain associated with......ISBN: 9781932558135 |
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Twitter Power : How to Dominate Your Market One Tweet at a Time By: Joel Comm Format: Hardcover |
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Description:"For months I saw and heard the buzz about Twitter, but it wasn't until Joel told me details about it that I fully......ISBN: 9780470458426 |
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Designful Company: How to build a culture of nonstop innovation The By: Neumeier Marty Format: Paperback |
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Description:ldquo;The first important book of the year. In the tradition of IN SEARCH OF EXCELLENCE and BUILT TO LAST, THE DESIGNFUL......ISBN: 9780321580061 |
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The Next Available Operator : Managing Human Resources in the Indian Business Process Outsourcing Industry Editor: Bob Russell, Mohan Thite Format: Paperback |
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Description:Introduction I: INDIAN PERSPECTIVES An Overview of the Indian Contact Centre Industry - Catriona Wallace Human Resource......ISBN: 9788178299327 |
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Twenty Four Brand Mantras : Finding a Place in the Minds and Hearts of Consumers By: Jagdeep Kapoor Format: Paperback |
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Description:Mantras for the Mind To Build a Big Brand, Adopt a Short Brand Name Do Not Let Jazzy Research Replace Common Sense Use......ISBN: 9788178299433 |
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Customer-Driven Operations Management By: Christopher Ahoy, K. Ahoy Christopher Format: Hardcover |
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Description:The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with......ISBN: 9780071608312 |
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The Satisfied Customer By: Claes Fornell Format: Paperback |
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Description:1. The Big Picture 2. The Science of Customer Satisfaction 3. Winners and Losers 4. Customer Satisfaction and Stock......ISBN: 9780230604063 |
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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/Erp Systems By: Thomas T. Hirata Format: Hardcover |
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Description:This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and......ISBN: 9781420083811 |
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Building Customer-Brand Relationships By: Don E. Schultz, Beth E. Barnes, Marian Azzaro Format: Paperback |
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Description:This innovative text takes the view that the role of the marketer is not simply to sell, but rather to help the customer......ISBN: 9780765617996 |
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The Quality Library : A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers By: Sara Laughlin, Ray W. Wilson Format: Paperback |
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Description:"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a......ISBN: 9780838909522 |
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Prosperity for All : Consumer Activism in an Era of Globalization By: Matthew Hilton Format: Paperback |
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Description:The history of consumerism is about much more than just shopping. Ever since the eighteenth century, citizen-consumers......ISBN: 9780801475078 |
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