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Customer Services
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Critical Thinking in Consumer Behavior: Cases and Experiential Exercises By: Judy Graham Format: Paperback |
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ISBN: 9780136027164
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Strategic Customer Service By: John Goodman Format: Hardcover |
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Description:The success of any organization depends on high-quality customer service. But for companies that strategically align......ISBN: 9780814413333 |
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Super Service Completely Revised And Exp By: Gee / Gee, Val Gee Format: Paperback |
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Description:The classic guide revised for the new ageof customer serviceOriginally published in 1999, the first edition......ISBN: 9780071625791 |
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Get Content Get Customers By: Pulizzi/ Barret, Newt Barrett Format: Paperback |
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Description:Cutting-edge strategies and advice for creatingdynamic content marketing campaignsThe rules of marketing have changed.......ISBN: 9780071625746 |
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Take Their Breath Away: How Imaginative Service Creates Devoted Customers By: Chip R. Bell, John R. Patterson Format: Hardcover |
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Description:Introduction.Part One: A Call for Imaginative Service.Chapter 1: Animation.Chapter 2: Reinvention.Chapter 3:......ISBN: 9780470443507 |
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Dear Customer Services: Letters from the World's Most Troublesome Shopper By: Terry Ravenscroft Format: Paperback |
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ISBN: 9781843172963
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Strategic Customer Management: Strategizing the Sales Organization By: Nigel F. Piercy, Nikala Lane Format: Hardcover |
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Description:Part I: Making the Case1. Introduction: Is Sales the New Marketing?Part II: Making the Sales Organizaion Strategic2.......ISBN: 9780199544509 |
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The Entrepreneur's Guide to Selling By: Jonathan London Format: Hardcover |
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Description:The consummate sales pro helps entrepreneurs and their salespeople improve results by selling more goods or services......ISBN: 9780313359187 |
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Delivering Unforgettable Customer Service: The Guide for Implementing Perfect Service in Your Organization By: Ivanka Menken, Gerard Blokdijk Format: Paperback |
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ISBN: 9781921644191
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The Service Journey By: Susan J. Hoekstra Format: Paperback |
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ISBN: 9781593305871
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Crm at the Speed of Light, Fourth Edition : Crm 2.0 Strategies, Tools, and Techniques for Engaging Your Customers By: Paul Greenberg, Greenberg Paul Format: Hardcover |
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Description:Fully updated bestseller now covers the latest Web 2.0 tools The fourth edition of this bestseller brings the work......ISBN: 9780071590457 |
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A Guide to Customer Service Skills for Help Desk Professional, Third Edition By: Knapp Format: Paperback |
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ISBN: 9781418836894
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Public Transport and Its Users : The Passenger's Perspectve in Planning and Customer Care By: Martin Schiefelbusch, Hans-Liudger Dienel Format: Hardcover |
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ISBN: 9780754674474
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists By: Shep Hyken Format: Hardcover |
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Description:Acknowledgements.Introduction: What is Cult of Customer?Part One. The Purpose of Your Business.Chapter One. The Genie &......ISBN: 9780470404829 |
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All for One : 10 Strategies for Building Trusted Client Partnerships By: Andrew Sobel Format: Hardcover |
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Description:All for One is thought provoking and actionable, making it a valuable roadmap for building trust and mutual benefit......ISBN: 9780470380284 |
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Create Devoted Customers: Winfluence Secrets for Immediate Customer Service Improvement By: Dennis L. Rosen Format: Paperback |
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ISBN: 9780981880808
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Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight By: Rebecca L. Morgan Format: Paperback |
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ISBN: 9781930039285
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Relationship Selling By: Mark Johnston, Johnston Mark, Marshall Greg Format: Hardcover |
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Description:Preface Part One: What Is Relationship Selling? Chapter 1: Introduction to Relationship Selling Chapter 2: Using......ISBN: 9780073404837 |
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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives By: Emily Yellin Format: Hardcover |
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ISBN: 9781416546894
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Open Innovation in the Financial Services: Growing Through Openness, Flexibility and Customer Integration By: Daniel Fasnacht Format: Hardcover |
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Description:Open innovation means gathering new ideas from sources beyond organizational boundaries. It occurs when solutions to......ISBN: 9783540882305 |
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