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Customer Services
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The Concierge Manual: A Step-By-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company By: Katharine C. Giovanni, Ron Giovanni Format: Paperback |
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ISBN: 9781931109079
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Waiter Rant : Behind the Scenes of Eating Out By: The Waiter Format: Paperback |
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Description:The real-life front of house story from an award-winning blogger...ISBN: 9781848540187 |
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The Customer Signs Your Paycheck By: Cooper Frank, Frank Cooper Format: Paperback |
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Description:With over 15,000 copies sold in its self-published edition and a large cult following, The Customer Signs Your Paycheck......ISBN: 9780071632881 |
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Who's Your Gladys? : How to Turn Even the Most Difficult Customer into Your Biggest Fan By: Marilyn Suttle, Lori Jo Vest Format: Hardcover |
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Description:"It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful......ISBN: 9780814414392 |
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Creating Customer Love: Make Your Customers Love You So Much They'll Never Go Anyplace Else! By: Dave Ratner Format: Paperback |
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ISBN: 9781934454329
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Customer Driven Change: What Customers Know, Employees Think, and Managers Overlook By: Bud Taylor Format: Hardcover |
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ISBN: 9781934812402
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Marketing 2.0: Bridging the Gap Between Seller and Buyer Through Social Media Marketing By: Bernie Borges Format: Paperback |
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ISBN: 9781604942880
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Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and ACT Like a Concierge By: Katharine C. Giovanni Format: Paperback |
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ISBN: 9781931109086
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Support Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, By: Ivanka Menken, Gerard Blokdijk Format: Paperback |
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ISBN: 9781742441306
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Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, By: Ivanka Menken, Gerard Blokdijk Format: Paperback |
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ISBN: 9781742441344
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Thank God Its Monday: How to Create a Workplace You and Your Customers Love By: Emmerich Roxanne, Stewart Emery, Russ Hall Format: Board Book |
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Description:Today's #1 Secret of Profitability and performance. "Thank God Roxanne is willing to share her special mix of motivation......ISBN: 9780138158057 |
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It's Not About the Coffee: Leadership Principles From a Life at Starbucks By: Behar Howard, Janet Goldstein Introduction by: Howard Schultz Format: Paperback |
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Description:A book about how to succeed anywherenot just in business. Former U.S. Senator Bill Bradley The most down-to-earth,......ISBN: 9781591842729 |
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Consumer Behavior By: Leon Schiffman, Leslie Kanuk Format: Hardcover |
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Description:Consumer Behaviorexplores how the examination and application of consumer behavior is central to the planning,......ISBN: 9780135053010 |
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale By: Robert W. Lent, Genevieve Tour Format: Hardcover |
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Description:Preface by Alain-Dominique Perrin.Introduction.Part One: Initial Thoughts.1. The vital role of the Sales Ambassador.2.......ISBN: 9780470457993 |
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Handbook of Brand Relationships Editor: Deborah J. Macinnis, C. Whan Park, Joseph W. Priester Format: Hardcover |
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Description:Brand relationships are critical because they can enhance company profitability by lowering customer...ISBN: 9780765623577 |
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101 Activities for Delivering Knock Your Socks Off Service By: Performance Research Associates, Ann Thomas, Jill Applegate Format: Paperback |
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ISBN: 9780814415887
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Lessons from the CEO's Boss By: Anne-Marie Fink Format: Hardcover |
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Description:"An incredibly sharp mind, Anne-Marie offers a strong, insightful point of view on what really makes companies succeed.......ISBN: 9780307396303 |
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Customer Service By: Elaine K. Harris Format: Paperback |
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Description:TABLE OF CONTENTS: 1. What is Customer Service? 2. The Challenges of Customer Service 3. Problem Solving 4. Strategy for......ISBN: 9780135064337 |
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Inspire!: Why Customers Come Back By: Champy Jim Format: Board Book |
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Description:Introduction Chapter 1 From Tired to Inspired Chapter 2 What Could Be More Inspiring Than a Crusade? Chapter 3 What......ISBN: 9780131361881 |
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Employee Identity in Indian Call Centres : The Notion of Professionalism By: Ernesto Noronha, Premilla D'Cruz Format: Paperback |
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Description:This one-of-its-kind book presents the lived experience of call centre agents, and the perspectives of managers and......ISBN: 9788132100799 |
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