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Customer Services
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Crowning the Customer : How to Become Customer-Driven By: Feargal Quinn Format: Paperback |
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Description:'Crowning the Customer' is a practical, hands-on guide for people who run or work for businesses that have to deal with......ISBN: 9780862789527 |
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Little Red Book of Selling : 12.5 Principles of Sales Greatness : How to Make Sales Forever By: Jeffrey H. Gitomer Format: Hardcover |
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Description:Salespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with......ISBN: 9781885167606 |
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Achieving It Service Quality: The Opposite of Luck By: Chris Oleson, Mike Hagan, Christophe DeMoss Format: Paperback |
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ISBN: 9780982314029
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Memorable Consumer Experiences : A Research Anthology By: A. Lindgreen, J. VanHamme, M. Beverland Format: Hardcover |
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Description:This research anthology provides a comprehensive collection of cutting-edge theories and research on 'memorable customer......ISBN: 9780566088681 |
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What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales By: Charan Ram Format: Paperback |
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Description:According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the......ISBN: 9780141036878 |
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The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning By: Gilbreath Bob, Bob Gilbreath Format: Hardcover |
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Description:"With solid credentials supporting him (as chief marketing strategist at Bridge Worldwide, a largeadvertising agency),......ISBN: 9780071625364 |
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Grow Your Business with Google AdWords: 7 Quick and Easy Secrets for Reaching More Customers with the World's #1 Search Engine By: Jon Smith, Smith Jon Format: Paperback |
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ISBN: 9780071629591
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Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site By: Jon Smith, Smith Jon Format: Paperback |
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ISBN: 9780071629607
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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad By: Jeanne Bliss Format: Hardcover |
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Description:"If you are dedicated to a cause that you feel could make the world or a town or an organization or even yourself a......ISBN: 9781591842958 |
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Waiter Rant : Behind the Scenes of Eating Out By: The Waiter Format: Paperback |
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Description:The real-life front of house story from an award-winning blogger...ISBN: 9781848540187 |
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Social Media Marketing: An Hour a Day By: Dave Evans Format: Paperback |
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Description:Foreword.Introduction.Part I The Foundation of Social Media.Chapter 1 Backlash.The Early Social Networks.The Pushback......ISBN: 9780470344026 |
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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. By: Mitch Joel Format: Hardcover |
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ISBN: 9780446548236
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The Customer Signs Your Paycheck By: Cooper Frank, Frank Cooper Format: Paperback |
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Description:With over 15,000 copies sold in its self-published edition and a large cult following, The Customer Signs Your Paycheck......ISBN: 9780071632881 |
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Relationship Marketing & Customer Relationship Management By: Adele Berndt, Annekie Brink Format: Paperback |
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ISBN: 9780702177392
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Performance Measurement and Leisure Management Editor: Konstantinos Alexandris Format: Hardcover |
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Description:This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the......ISBN: 9780415553827 |
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Who's Your Gladys? : How to Turn Even the Most Difficult Customer into Your Biggest Fan By: Marilyn Suttle, Lori Jo Vest Format: Hardcover |
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Description:"It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful......ISBN: 9780814414392 |
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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits By: Lisa Ford, David McNair, William Perry Foreword by: Tony Hsieh Format: Paperback |
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Description:When the goings tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations.......ISBN: 9781605500386 |
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Smiling Down the Line: Info-Service Work in the Global Economy By: Bob Russell Format: Paperback |
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Description:Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing......ISBN: 9781442609815 |
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One Minute Service: Keys to Providing Great Service Like Disney World By: Bruce Loeffler Foreword by: Michael LeBoeuf Format: Hardcover |
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ISBN: 9781932021448
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The Connectors : How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life By: Maribeth Kuzmeski Format: Hardcover |
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Description:Learn the relationship-building secrets that lead to lifelong clients, repeat customers, and endless referrals In......ISBN: 9780470488188 |
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Latest Publisher Releases
Click on the logos to see the latest releases from these leading Australian publishers and distributors.
