Communicate with clarity and power in any situation -- and get what you want, at work, and at home.
Brilliant Communication Skills will help you communicate clearly and effectively in any situation -- so you can get the very best from all your relationships, at work and at home. Packed with practical techniques, real-life examples, and expert tips, this book won't just help you get your point across quickly and crisply: it will help you communicate in ways that build rapport, deepen your connections with others, and get you the buy-in and support you want. Leading communications consultant Gill Hasson shows how to:
| About the author | p. vi |
| Introduction | p. vii |
| How to communicate | p. 1 |
| What is communication? Knowing your communication style | p. 3 |
| Confident communication | p. 29 |
| Active listening and skilful questioning | p. 43 |
| Reading between the lines: feelings, emotions and attitudes | p. 63 |
| What to say, and how to say it | p. 83 |
| Put it in writing | p. 95 |
| Brilliant communication skills in action | p. 115 |
| Putting it into practice | p. 117 |
| Difficult communication situations | p. 151 |
| Conclusion | p. 169 |
| Further reading | p. 171 |
| Index | p. 173 |
| Table of Contents provided by Ingram. All Rights Reserved. |
ISBN: 9780273761747
ISBN-10: 0273761749
Series: Brilliant Business
Audience:
General
Format:
Paperback
Language:
English
Number Of Pages: 192
Published: 6th December 2011
Dimensions (cm): 21.6 x 13.5
x 1.3
Weight (kg): 0.296