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Brilliant Communication Skills : What the Best Communicators Know, Do and Say - Gill Hasson

Brilliant Communication Skills

What the Best Communicators Know, Do and Say

Paperback

Published: 17th January 2012
Ships: 7 to 10 business days
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Communicate with clarity and power in any situation -- and get what you want, at work, and at home.

  • Explain yourself quickly, succinctly, and clearly: get your point across fast, and do it in ways that build rapport, deepen your connections with others, and get you the help and support you want.
  • Communicate more effectively, comfortably, and confidently in groups and meetings.
  • Avoid unnecessary misunderstandings, wasted time, and worry in all facets of life.

Brilliant Communication Skills will help you communicate clearly and effectively in any situation -- so you can get the very best from all your relationships, at work and at home. Packed with practical techniques, real-life examples, and expert tips, this book won't just help you get your point across quickly and crisply: it will help you communicate in ways that build rapport, deepen your connections with others, and get you the buy-in and support you want. Leading communications consultant Gill Hasson shows how to:

  • Understand others' feelings and emotions, so you can recognize what they're really saying, and what they really need and want.
  • Open up, relax, communicate with more confidence and candor -- and help others around you to do so, too.
  • Recognize and avoid failures of communication that can cause unnecessary misunderstanding, frustration, and failure.
  • Communicate more successfully and confidently in groups, meetings, and other public settings.
  • Overcome the most common internal and external barriers to good communication, and much more

About the authorp. vi
Introductionp. vii
How to communicatep. 1
What is communication? Knowing your communication stylep. 3
Confident communicationp. 29
Active listening and skilful questioningp. 43
Reading between the lines: feelings, emotions and attitudesp. 63
What to say, and how to say itp. 83
Put it in writingp. 95
Brilliant communication skills in actionp. 115
Putting it into practicep. 117
Difficult communication situationsp. 151
Conclusionp. 169
Further readingp. 171
Indexp. 173
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780273761747
ISBN-10: 0273761749
Series: Brilliant Business
Audience: General
Format: Paperback
Language: English
Number Of Pages: 192
Published: 17th January 2012
Dimensions (cm): 21.5 x 13.7  x 1.4
Weight (kg): 0.27