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Lots of practical tips to help you and your staff deliver excellent
customer service, ensuring your existing customers keep coming back and
new customers are attracted to your business.
PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS
Modern consumers are more demanding and more informed than ever before.
They are aware that they have choices and that there is considerable
competition for their business. Costs can only go so low, so there is a
limit to reducing prices as a competitive tool. This leaves one area
for modern businesses to outshine their competitors, and that is
customer service.
Small businesses have the greatest potential to offer extremely high
levels of customer service, due to their direct contact with customers.
Unfortunately, very few people fully realise the power of customer
service and what it can do for their business.
Put simply, customer service is about exceeding your customers'
expectations. Do that and you are well on the way to success and
profitability. 101 Ways to Really Satisfy Your Customers provides a
greater insight into understanding and identifying what customers
expect, and details simple suggestions that will enable all businesses
to exceed these expectations and reap the rewards.
INCLUDES 20 BONUS TIPS THAT WILL REALLY IMPRESS YOUR CUSTOMERS
About Andrew Griffiths
Andrew Griffiths has been a small business owner for over 20 years. He
runs a successful marketing company, The Marketing Professionals, and
provides practical advice and solutions to both large corporations and
small business operators.
ISBN: 9781741750089
ISBN-10: 1741750083
Series: 000340107
Audience:
Tertiary; University or College
Format:
Paperback
Language:
English
Number Of Pages: 256
Published: August 2006
Dimensions (cm): 20.9 x 14.3
x 2.0
Weight (kg): 0.275
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